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デリバリースピードネットワーク戦略スペシャリスト

Tokyo, 13 -
Japan
Job Description
このポジションでは配送のスピードを維持・改善する仲間を募集しています。
アマゾンジャパンは"地球上で最もお客様を大切にする企業になること"を目指し、お客様の要望にお応えし信頼を得る事により成長してきました。Eコマース（EC)ビジネスでは、お客様のご注文の品を出来る限り早く確実に届ける事が生命線と言えます。複雑化・多様化するビジネス環境の中で配送スピードを維持向上し続ける事、これがアマゾンジャパンの成長の重要な要素です。
我々は、分析的、革新的、実践的で顧客重視でサービス開発に熱意をもって取り組める人材を探しています。このポジションでは、高品質かつ低コストの配送スピードを向上させるためのプログラムやプロジェクトを実行することが求められます。複雑なデータや指標を分析し、分析結果を実行に移す能力が必要です。顧客体験を改善するためにプロジェクトを主導し、ステークホルダーを巻き込むことを躊躇しないことも重要です。迅速な行動、適切なタスクの優先順位付け、複数の期限管理が、この役割を成功させるための不可欠なスキルです。日本語と英語による書面および口頭コミュニケーションも必要とされます。

At Amazon, we are working to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. The goal of Amazon is to build a world class operation. Japan has one of the most advanced delivery networks globally where fast and high-quality delivery is an expectation from customers, which requires that we offer ultra-fast delivery with precision of delivery.
We are looking to hire a passionate, analytical, innovative, hands-on, and customer-obsessed person to execute programs and projects to improve end-to-end delivery speed with high-quality and low-cost structure. This person should be skilled at analyzing complex data and metrics and turning analysis into action. The person does not hesitate to initiate and drive a project and involve stakeholders to improve the customer experience. The ability to promptly take action, prioritize tasks properly, and manage the multiple due dates are essential to success in this role. Writing and verbal communication in both Japanese and English will also be required.

Key job responsibilities
・データドリブンでのSpeed改善活動：データとKPIを分析し、アマゾンジャパンの事業の速度を把握する。データを活用して、それを維持・改善する。
・深い知識とコミュニケーション力：オペレーションとシステム、およびそれらの相互作用を理解し、日本語または英語で適切なステークホルダーとコミュニケーションを取り、速度の向上に役立てる。
・プロジェクト管理：部門を横断する中規模のプロジェクトを管理する。会議の進行、タスクと状況の追跡、リーダーへのサポート要請などが含まれる。
・経営層への報告：SpeedのKPIのオーナーとして、アマゾンジャパンの配送速度に関する定期的な報告書を作成し、経営層を含む主要ステークホルダーに共有し、状況を理解してもらう。
・長期的な戦略の提案：高い視点から、カスタマ―が本当に求める早い配送サービスを実現するためのイニシアチブを提案する。また、他国(主に米国およびEU)で実施されているイニシアチブを積極的に分析し、日本との違いを踏まえて、海外のカウンターパートと議論する。

・Data-driven Speed enhance: Analyze data and metrics, and understand Speed of Amazon Japan operation. Maintain and Improve it using the data.
・Deep Knowledge and Communication skill: Understand the operation and systems and their interactions in-between, and communicate with the right stakeholders to improve Speed in either Japanese or English by request basis.
・Project Management: Manage middle scale of project across functionalities. Facilitating meetings, tracking the task and status, and raising support requests to leaders are included in this responsibility.
・Reporting to Management Leaders: Publish report on regular basis about the Speed of Amazon Japan as metrics owner, cascading them to all the key stakeholders including the leadership and let them understand the situation.
・Proposal for a long-term strategy. From a high-level perspective, propose initiatives to realize truly fast delivery that customers demand. Also, actively analyze initiatives being implemented in other countries (mainly US and EU), and taking into account the differences with Japan, discuss the initiatives with overseas counterparts.

About the team
Our team owns the Speed and Delivery Quality. They cover the wide range of our fulfillment network. We have knowledge about the inventory placement, delivery promise, upstream systems, fulfillment centers' and trans operation. We are curious about whatever the new systems, processes, and projects which the other stakeholders make, and always consider the impact on our metrics, since we know how much important the Speed and Quality for our customers. We do not hesitate to make change on other teams' process or ourselves to get better fit to the latest condition.

More Information (Japanese Only)
・Department: Supply Chain Management(SCM)/Middle Mile
・Job:Project Management
・Location:Tokyo Office

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Basic Qualifications


- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications


- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules