Account Manager, CN2EU ESM, Amazon Business
Job Description
Amazon is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality. We are focused on building solutions that enables the B2B customer, to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. B2B customers include individual professionals, small businesses to large institutions (and everything in between). B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how Amazon Business display selection, price products, and provide the right customer experience.
In this context, Amazon Business CN2EU ESM team is seeking for results-driven individual who will be working closely with CN2EU SPs to monitor and drive business performance, and provide product consultancy for exploring business opportunities.
The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Responsible for proactively explore business opportunities by leveraging his/her deep understanding of Sellers’ business and his/her expertise in Amazon products and policies to drive seller success. In addition, to identify and address any issues that may impact revenue generation.
Key job responsibilities
Planning/Analysis:
• Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
• Conduct deep dive analysis on Seller business performance, diagnose root cause of performance and define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts
• Analyze category trends, summarize and implement account management best practices and SOPs into the business development framework
• Collect and feedback the Voice of the Seller as to input into product development or process optimization
Leadership:
• Become a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment;
• Manage all aspects of the client relationship for highest standard of seller experience;
• Work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Basic Qualifications
- Bachelor degree required
- Proven track record of taking ownership and driving results
- Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Data-driven, results focused and strong business sense
- Exceptional interpersonal and communication skills
- Highly organized and ability to prioritize work in a complex, fast-paced environment
- Proficiency in oral and written English
Preferred Qualifications
- 1-4 years working experience
- Client facing experience e.g. of consulting / client management / business analytics / business development / investment / market research
- Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail