Account Manager, Fulfilment by Amazon (German)
Job Description
Apply as an Account Manager (m/f/d) for the Amazon Marketplace and help us build the most customer centric company in the world. We offer you the opportunity to further expand the very successful 'Fulfilment by Amazon' business from our Berlin, Munich, or Hamburg office.
As an Account Manager (m/f/d) you will help Sellers to launch on Fulfilment by Amazon and support them accelerate their business with our logistic solution. You will analyze existing processes and work out improvements, especially against the background of Seller satisfaction of our service and operational processes. You will also work with various international teams to implement improvement measures that contribute significantly to the growth of Amazon Marketplace. You have the chance to become part of the future for one of the most innovative companies and help shape its future!
Amazon Marketplace helps companies to succees and is constantly reinventing the e-commerce business. More than two million Sellers, including small businesses, mid-size companies and world-renowed brands, use our services already. Our vision is to be the place where customers can quickly and conveniently find everything they desire to buy. As part of a fast-growing and international environment, you will enjoy a high degree of creative freedom of your ideas. Due to our above-average growth, we offer you excellent development opportunities.
Key job responsibilities
What can you expect as an Account Manager (m/f/d)?
- As a central contact person, you enjoy providing competent support to our Sellers (this is done in a time-limited account management approach)
- You constantly monitor the success of your portfolio by means of detailed evaluations
- You proactively participate in the implementation of trainings, webinars and conferences
- You work closely with the central teams (i.e. logistics, marketing) to review the Sellers' experience and develop suitable improvement measures
- Through weekly analyses (evaluation and database queries) you check the success of the 'Fulfilment by Amazon' program and initiate measures to optimize results if necessary
Basic Qualifications
- Native level, fluent in German and English (written and spoken) is an essential requirement
- Some experience in business development, sales and/or account management
- Excellent communication and negotiation skills with the ability to understand and explain complex concepts
- Strong analytical and project management skills
- Sense for new trends and strong customer orientation
- Willing to perform and enjoy making decisions within a highly dynamic environment
- Ability to adapt to a constantly changing environment
- Very good knowledge of Excel, preferably also knowledge of databases and CRM tools
- Degree (Bachelor/Master), preferably in fields of business administration / economics or comparable courses of studies
Preferred Qualifications
- Proven track record maintaining client relationships and achieving monthly/quarterly Sales/Account Management targets
- Proven experience in conducting business reviews and stakeholder management (e.g. through contributions within a Subject Matter Expert role)
- Experience in e-commerce or retail is advantageous but not essential
- Experience with databases, SQL and CRM tools is advantageous but not essential
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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