Aces Manager

Tokyo, 13 -

Japan

Category

Job Description

The Amazon Customer Excellence System (ACES) team in Japan is seeking an enthusiastic and data-driven Program Manager to contribute to the improvement and growth of the JP Operations network. This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will scope end-to-end customer benefits through process improvement, coordinating across all supply chain areas to achieve continuous improvement and operational excellence in Amazon Logistics Japan.
JP Amazon Logistics部門（AMZL)のAmazon Customer Experience System（ACES）チームでは、熱意溢れるデータドリブン（Data Driven）なプログラムマネージャーを募集しております。本ポジションは日本のラストマイルにおけるオペレーションネットワークの全体最適化を推進し、Amazon Logistics Japanにおける継続的な改善と卓越したオペレーション、そして最大の目的である顧客利益の最大化を実現します。起業家精神あふれるビジネスに参加する絶好の機会となります。

Successful candidates must influence and work with stakeholders across multiple organizations and geographies including global regions, using project management and data analysis skills to improve Amazon Logistics processes. You will plan, develop, and execute projects. This role involves high ambiguity and autonomy, requiring you to assess and determine opportunities across the entire Process Path that have the largest network-level impact.
プロジェクトの計画、開発、実行の責任者として、プロジェクト管理やデータ分析のスキルを駆使し、グローバルを含む様々な地域のステークホルダーと協力しながらAmazon Logisticsの改善に取り組みます。様々なプロセスの中からどのような改善がネットワークに対して最大の利益を生むのかを評価し、New Initiativeを推進していくことが求められます。そのため、高度な不確実性のある環境下で自律的に成果を上げることが期待されます。

Key job responsibilities
•Manage projects of new initiative, coordinating with diverse teams such as Product, Tech, Business, and Operations teams.
•Scope large-scale, long-term programs for Amazon Logistics, including end-to-end project management from process/tech development through QA, UAT, Pilot, and Launch.
•Collaborate with partner teams and stakeholders to identify business needs and implement scalable solutions.
•Analyze metrics to identify issues and provide data-driven solutions.

A day in the life
More Information (Japanese only)
ラストマイル(AMZL)部門の紹介
プロジェクトマネジメント職種の紹介
東京オフィス(本社)の紹介

About the team
The ACES (Amazon Customer Excellence System) team sets the worldwide bar for operational excellence in all Delivery Stations through standardization and a continuous improvement culture. We lead large-scale programs that drive operational improvements and support other teams in Amazon to deliver enhanced solutions and expand the network, offering best-in-class customer experiences.

Basic Qualifications

•Bachelor's degree
•3+ years of program/project management experience, delivering cross-functional programs
•3+ years of analytical experience using data and metrics to back up assumptions, recommendations and drive actions
•3+ years of experience defining and implementing process improvement initiatives
•Business-level English and Japanese proficiency (reading and writing)

Preferred Qualifications

•Proficient in Excel and SQL
•Ability to work in a fast-paced environment where continuous innovation is desired
•Requirement to Travel
•Excellent written and verbal communication skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.