Job Description
Job Description Position Title Windows Administrator L2 BAND Location India Department Infrastructure Role Summary As a L2 resource of the Run team, he/she will : · Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents · Plan, prepare and execute Change technical tasks in the ITSM queues · Respond to and resolve alerts from the monitoring management system · Provision server/cluster build and hardening according to the security standards · Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment · Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools · Plan, prepare and execute servers OS patching and reboot · Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements · Perform basic to intermediate root cause analysis in Incident and Problem tasks · Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) · Plan, prepare, execute and support Data Center maintenance activities · Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises · Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc · Respond to and own L1/L2 escalations · Engage in taskforce resolution squad in priority incident management / crisis management cases · Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management · Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) · Engage in Service Improvement review and actions plan Technical Expertise · Operating System – Windows 2008 / 2012 / 2016 / 2019 · Hypervisor – Hyper-V and VMware (lesser extent) · High-Availability solution – Microsoft Cluster Service (multi-nodes geo cluster) · Hardware – HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo · Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage, Network, Database and Middleware services · Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host side · Active Directory management (OU/GPO/Forest and domain) · Scripting / automation experience with Powershell proficiency · Work with tools such as Altiris (inventory and patch management), CyberArk (privileged access management), OMI suite (events/alerts management) Shift / Oncall & Weekend Support Flexible to work on shifts / weekends / Oncall support as followed. Shift Timings in IST : · Early Morning Shift – 4:30AM to 1:30PM · Morning Shift – 6:30AM to 3:30PM · Afternoon Shift – 11:30AM to 8:30PM · Evening Shift – 2:30PM to 11:30PM · Afternoon Shift 1 – 12:30PM to 9:30PM ** · Evening Shift 1 – 3:30PM to 00:30AM ** · ** Daylight saving ends period – end Oct to end Mar every year · Saturday Shift – 11:30AM to 8:30PM *** · *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday – Saturday). Shift arrangement and hours to be finalized. Oncall Support : To provide Oncall support services on rotational basis · 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct) · 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar) · Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM Weekend Support : Mandatory to work on every 3rd Saturday of every month Public Holiday Support : Paris (Client) Holidays will be followed as public holidays Process & Tools · ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets · Basic knowledge on ITIL Process & Practices Educational Qualifications · Bachelor’s degree or Master’s degree in Information Technology or pertinent programs Key Competencies: · Minimum 6 years of relevant hands-on work experiences · Solution-focused with excellent problem solving and analytical skills · Ability to work in a flexible and constantly changing environment · Effective teamwork and collaboration · Good oral and written communication skills in English Windows Server Admin