Benefits Manager, LATAM, Benefits eXperience & Technology (BXT)
Job Description
Amazon is seeking an employee benefits manager to join our LATAM Benefits team. This role will be focused on the strategy and delivery of benefits for countries across the LATAM region and will partner extensively with internal stakeholders and external partners on the strategy, design and delivery of employee benefits. Qualified candidates need to have industry experience in managing multi-country benefit programs and in leading teams.
The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage multiple critical projects concurrently through to successful completion, to manage and develop a team, and enjoys the challenges of developing and improving programs and service delivery in a highly dynamic environment. This role will be responsible for leading benefits for select countries in LATAM and identify new opportunities to meet the needs of our diverse and rapidly growing businesses.
Periodic global travel is required.
Key job responsibilities
- Strategic Benefit Management and Design - this position will be responsible for country benefit plans (statutory requirements and typical market practices) and developing benefit program proposals for your countries that align to Amazon’s Global Benefits Strategy.
- Implementation - you will be responsible for all implementation activities of approved benefit programs, including selection and setup of benefit providers, creating project plans, assembling resources, and developing and documenting processes and policies through stabilization period.
- Governance - ensuring programs align to Amazon’s benefit philosophy and meet local regulatory requirements. This also includes monitoring costs, financial impact, future funding requirements, competitiveness of package, ensuring adherence with regulatory, legal and best practice approaches.
- Expansion Program Management - act as subject matter expert for expansion activity within your countries including setting up of new entities, new benefits and implementing global programs.
- Consulting – become a trusted advisor to International Compensation and Benefits team, local HR, payroll and our vendors to ensure high quality delivery of all benefit programs and initiatives.
- Communication and Influence - Communicates the value of new or existing benefits programs and provides recommendations to different design changes that will enhance our employee’s quality of life and influence stakeholders to get buy-in and approvals.
- Vendor management – recommends standards for vendor performance. Maintains vendor performance by identifying and monitoring performance issues and ensures resolutions.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
Bachelor’s degree or certificate of completion of studies required
Experience working within the field of global benefits development, administration and governance.
Experience on employee benefit plan's design including healthcare, worker’s compensation and pension schemes along with associated complexities of plan administration, associated payroll processes, country level regulatory requirements and benefits program taxability.
English, Portuguese, and Spanish language proficiency
Preferred Qualifications
- Experience with large scale global employee benefit plans programs development and delivery.
- Excellent English written and verbal communications skills.
- Ability to interface with all levels of the organization.
- Ability to influence business leaders. Ability to work with a high degree of autonomy of discretion through ambiguous phases of expansion project development.
- Strong sense of accountability, sound personal judgment and global business acumen.
- Great organizational skills with exceptional follow through and attention to detail.
- Proven abilities in vendor management and establishing effective partnerships with external service providers to ensure quality service to Amazon.
- Verbal and written communication skills, including the proven ability to effectively influence, negotiate and communicate with business partners and teams to meet operational goals.
- Successful record of building operational processes and procedures as well as global partnerships, driving program efficiency along with measuring and maintaining high levels of customer satisfaction.