Job Description
The Benefits Specialist provides scalable operations support for Health & Welfare benefit programs, owned by the Global Benefits (BXT) team. BXT aims to deliver efficient, frustration-free benefits that create a positive employee experience. BXT is part of the Amazonian Experience and Technology team (AET), within the People Experience and Technology group (PXT), formerly known as Human Resources.
The successful candidate will provide operational strategy and delivery of benefit programs offered to Amazon employees. They partner extensively with internal stakeholders and external partners to develop and execute country-level multi-year roadmap for employee health & wellness benefits. They will be responsible for standard process design and documentation, new program roll-outs, policy and compliance processes, and Tier 3+ employee escalations, among others. They serve as day-to-day project leads, driving team progress toward established goals and effectively solving problems. In this role, they will be responsible for helping design and implement tools, processes, and/or data collection mechanisms used for reporting. The ideal candidate will be comfortable working independently in a dynamic environment with rapidly changing priorities.
To be successful in this role, they will need to be an innovative change agent with a strong bias for action, and have the ability to communicate effectively with internal partners and external vendors and benefit providers. Strong candidates will have a demonstrated history of successfully managing large, complex initiatives, with experience in engaging with cross-functional teams and stakeholders to deliver results through leadership and influence.
Key job responsibilities
• Benefits Specialist will be responsible for managing Japan and Korea Benefits Services, based out of Tokyo, Japan.
• Deliver project management support on complex benefit projects, including translating business needs into project plans, gathering customer requirements, conducting impact assessments, and defining milestones, timelines, deliverables and quality standards.
• Develop and execute change management strategies for benefits delivery and operational activities, including launching and integrating new or modified benefits plans, processes and vendors.
• Develop standard processes that align with IT solutions and facilitate stakeholder approval.
• Support cyclical benefits events and activities, such as annual enrollment and plan renewals.
• Provide subject matter expertise to internal stakeholders and outside vendors through HR and culture training delivery.
• Work with benefit vendors to ensure existing and new administrative processes provide a consistent, frustration-free employee experience, in accordance with compliance standards and integrated with other vendors when applicable. - Support administrative processes performed by vendors, such as leading pre and post implementation audits, troubleshooting issues, performing root cause analyses, and correcting errors identified.
• Define and monitor benefits administration critical to quality (CTQs) metrics, and perform root cause analysis on defects and implement remediation.
• Identify and help resolve issues, including providing support and guidance to employee escalations on benefit related topics, and working with internal employee support teams to manage appeals and exceptions intake, review and determination.
• Periodic business travel will be required.
• このチームの福利厚生スペシャリストは、東京を拠点とし、韓国の福利厚生サービスの管理を担当します。ビジネスニーズのプロジェクト計画への変換、顧客要件の収集、影響評価の実施、マイルストーン、タイムライン、成果物、品質基準の定義など、複雑な福利厚生プロジェクトに関するプロジェクト管理サポートを提供します。
• 新規または変更された福利厚生計画、プロセス、ベンダーの立ち上げと統合を含む、福利厚生の提供とオペレーション活動のための変更管理戦略を策定し、実行します。
• ITソリューションに沿った標準プロセスを開発し、利害関係者の承認を促進します。年間登録やプラン更新など、周期的な福利厚生イベントやアクティビティをサポートします。
• 人事および企業文化の研修を通じて、社内の利害関係者や社外のベンダーに専門分野の専門知識を提供します。福利厚生ベンダーと協力して、既存および新規の管理プロセスが、コンプライアンス基準に従い、該当する場合は他のベンダーと統合して、一貫性のあるフラストレーションのない従業員体験を提供できるようにします。
• 導入前後の監査の主導、問題のトラブルシューティング、根本原因分析の実施、特定されたエラーの修正など、ベンダーが実施する管理プロセスをサポートします。品質に不可欠な福利厚生管理（CTQ）指標を定義および監視し、欠陥の根本原因分析を行い、是正措置を実施します。
• 福利厚生関連のトピックに関する従業員のエスカレーションに対するサポートとガイダンスの提供や、社内の従業員サポートチームと協力して異議申し立てや例外の受付、審査、決定を管理するなど、問題を特定して解決を支援します。
• 定期的な出張が必要になります。
Basic Qualifications
- Bachelor’s degree in business, finance, HR or related field.
- Fluency in Japanese
- 3+ years of relevant project and program management experience.
- Demonstrated ability to achieve program success through influence and partnership from design to delivery of initiatives.
- Excellent written and verbal communications skills in Japanese and Korean, with demonstrated ability to address all levels of the organization in a clear and concise manner and influence decision makers.
- Basic proficiency of Microsoft Office: Word, Excel, PowerPoint, Visio.
- Demonstrated experience in delivering excellent customer service.
- Proven ability to be highly organized, prioritize effectively, and work under pressure on a number of projects/initiatives at the same time in a rapidly growing environment.
- Strong data analysis skills, with the ability to extract and synthesize information in order to make data-backed business decisions.
- Ability to develop ad-hoc reporting to meet specific business needs and inquiries.
- Successful record of building operational processes and procedures, continuously improving programs and delivering efficiencies.
- ビジネス、財務、人事、または関連分野の学士号。
- 関連するプロジェクトおよびプログラム管理の経験 3 年以上
- 設計からイニシアチブの実施に至るまで、影響力とパートナーシップを通じてプログラムを成功させる能力を実証された方。
- 日本語と韓国語による文書および口頭での優れたコミュニケーション能力。組織のすべてのレベルに明確かつ簡潔な方法で対処し、意思決定者に影響を与える能力が実証されています。
- マイクロソフトオフィスの基本的な習熟度：ワード、エクセル、パワーポイント、Visio。
- 優れたカスタマーサービスを提供してきた経験。
- 急速に拡大する環境の中で、高度に組織化され、効果的に優先順位を付け、同時に多くのプロジェクト/イニシアチブにプレッシャーを感じながら取り組む能力。
- データに裏付けられたビジネス上の意思決定を行うための情報を抽出して合成する能力を備えた、優れたデータ分析スキルのある方。
- 特定のビジネスニーズや問い合わせに対応するアドホックレポートを作成できる方。
- オペレーションプロセスと手順の構築、プログラムの継続的な改善、効率化における成功実績。
Preferred Qualifications
- Basic English and Korean
- 6+ years of experience managing large-scale employee benefit or pension administration programs, associated vendor management, and program development and delivery.
- Exceptional analytical skills, including proven abilities in process development and data management, financial accounting, reporting, auditing and reconciliations, and strengths in reporting and communicating data and trends to business leaders.
- Advanced proficiency of Microsoft Office: Word, Excel, PowerPoint, Visio.
- Experience in a shared services environment is a plus.
- 基礎レベルの英語と韓国語
- 大規模な従業員給付または年金管理プログラム、関連ベンダー管理、およびプログラムの開発と提供の管理、および6年以上の経験。
- プロセス開発とデータ管理、ファイナンス会計、報告、監査、調整における確かな能力、およびビジネスリーダーへのデータや傾向の報告と伝達における強みなど、優れた分析スキル。
- マイクロソフトオフィスの高度な習熟度：ワード、エクセル、パワーポイント、Visio
- 共有サービス環境での経験があれば尚可。