Job Description
About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
• Manage end-to-end briefing planning process for executive briefings hosted in the Tokyo Executive Briefing Center
• Develop briefing agendas and facilitate experiences that connect AWS executive leaders, technical subject matter expert, and customers for strategic, 1:1 outcome-based discussions
• Create mechanisms and drive efficiencies to deliver briefings at scale
• Build key relationships to drive the successful delivery of a streamlined experience to internal stakeholders and customers
• Partner with key stakeholders including EBC programming, sales, marketing, and technical communities to develop enablement materials for AWS sales teams to promote program value and adoption within assigned industries.
• Improve, and in some cases, develop standard operating procedures
• Utilize exceptional communication skills to set appropriate expectations with internal and external stakeholders throughout the briefing planning process
• Identity opportunity to continually raise the bar for stakeholders by driving YoY process improvements
• Work closely with regional and global EBC (Executive Briefing Center) counterparts to understand how the program is evolving across markets and what solutions can be best adapted to the JP business.
A day in the life
As a Briefing Program Manager, you are responsible for the overall success of onsite executive briefings. This includes managing planning timelines, stakeholder expectations & communications, executive engagement, and the successful execution of briefings.
In this role you will work with internal sales stakeholders to provide strategic consultation on the design of briefing engagements. You will work backwards from the customer's business objectives to develop bespoke briefing agendas and experiences that solve specific customer challenges and drive adoption of AWS services.
You will work closely with supporting briefing team members to develop, plan, and execute unique and impactful engagements for our customers which deepen relationships, accelerate cloud adoption, and inspire customers through the art of the possible.
The ideal candidate is a self-starter with the ability to build partnerships. They will have excellent project management and analytical skills and be able to manage multiple projects simultaneously. The candidate must be able to communicate effectively with executive stakeholders and deliver independently on both strategic and tactical program initiatives. The candidate should be organized, comfortable establishing processes and guidelines, collaborative, and able to work backwards from the customer to make complex data-driven decisions.
The position is located in Tokyo.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 4+ years of program or project management experience
- 4+ years of working cross functionally with tech and non-tech teams experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of communicating with and presenting to executive and senior audiences experience
- Experience defining program requirements and using data and metrics to determine improvements
- Excellent written, verbal, and visual communication skills in Japanese and English, with the ability to be clear, concise, and respectful in communications with executives and worldwide account teams.
Preferred Qualifications
- Bachelor's degree
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience working in a matrixed organization
- Experience in hosting executive meetings for customers from Japan