Job Description
Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.
Are you passionate about solving business problems through data driven decision making? Can you juggle multiple priorities? Do you want to learn new skills to get the job done? To help grow and scale this business, Global Operation Services Team is looking for an experienced and self-directed Shared Services Analyst, with an established history of operational, organizational, collaboration, and communication skills. Based in Costa Rica, you will work closely with Practice Management and Business Operations teams to aid them in achieving business KPIs. Your analysis of project, opportunity, and timecard data will contribute to the development of our World-Wide strategy and drive impact against our Professional Services business objectives.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
Opportunity pipeline analysis; working with Practice Managers to drive current and accurate updates
Maximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Optimize the staffing process around skill set/capability and location. Define rules of engagement for recalling a Resource that is under-utilized.
Time card and expense entry compliance; drive timely entry of billable time and expenses across the engagement teams.
Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business.
Act as point of contact and subject matter expert on business escalations.
Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.
Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes.
Collaborate with Business Advisory Managers to develop mechanisms such as Training and Certification matrices and Consultant Skill profiles.
Analytics management; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals.
Update, Review, and Maintain tools and documentation essential for the organization's success, such as resource rosters, wikis, and email distribution lists.
Cross Collaboration with technical and non-technical departments to drive innovation in processes and tools.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
Basic Qualifications
3+ year experience working in Professional Services Operations, Sales Operations or in a project environment (PMO or Project coordination role)
Experience with www.salesforce.com inputting, extracting and analyzing data and building dashboards
Strong Microsoft Excel Skills - Ability to create pivot tables and charts, develop formulas such as SUMIF, and use vlookup formulas and demonstrated experience generating business reports
Ability to communicate fluently in English and Spanish.
Preferred Qualifications
Undergraduate Degree
Experience working within a high-growth, Technology Company
Experience presenting business, project and solution topics to audiences of different roles including technical experts, project managers and line of business leaders
Understanding of the value proposition of the public cloud
Ability to think strategically about business, product, and technical challenges
Experience managing professional services projects
Demonstrated experience managing successful projects