Carrier Manager, Fulfillment by Amazon
Job Description
The Carrier Manager for FBA is responsible for managing carrier relationships and transportation operations to support Amazon's Fulfillment by Amazon (FBA) program. This includes negotiating rates, optimizing shipping routes and modes, ensuring on-time and accurate deliveries, and resolving any carrier-related issues. The Carrier Manager works closely with FBA sellers, Amazon warehouses, and carrier partners to provide efficient and cost-effective shipping solutions.
Key job responsibilities
• Manage relationships with FBA carrier partners, including negotiating contracts, rates, and service level agreements
• Analyze shipping data and performance metrics to identify opportunities for cost savings and operational improvements
• Optimize shipping routes, modes, and processes to enhance delivery speed and reliability for FBA sellers
• Coordinate with Amazon warehouses and FBA sellers to ensure timely pickup and delivery of inventory
• Troubleshoot and resolve carrier-related issues, such as delayed or lost shipments, damages, and billing discrepancies
• Monitor carrier performance and provide regular reports on key metrics, such as on-time delivery, damage rates, and cost per shipment
• Collaborate with cross-functional teams, including FBA operations, inventory management, and seller support, to enhance the overall FBA experience
• Stay up-to-date on industry trends, regulations, and best practices related to transportation and logistics
Basic Qualifications
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English
- +2 years working with Carrier Managers
Preferred Qualifications
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights.
- Experience negotiating and collaborating with internal and external stakeholders.
- Understanding of transportation modes, routing, and pricing structures.
- Experience using transportation management systems and data analysis tools.