Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.
In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.
Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!
Are you ready to be part of the change? Come join us!
Your mission will be…
- Establishing and maintaining contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others;
- Manage customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint);
- Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
- Timely reporting/escalation of disputes and collection issues to the division Sales;
- Notify Markets of uncollectable debt risks & mitigate where possible;
- Respond to incoming collection concerns from the customer and internal stakeholders;
- Internal communication and cooperation with AR, Sales, Credit Management, Contact Business Unit’s and Sales Dept.;
- Consistently improving processes and maximizing cash flow for the assigned portfolios;
- Investigation of unidentified payments, if requested;
- Refunding credit balances, if requested;
- Sales order blocked follow up;
- Credit Limit Management;
- Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
- Ensure Global and E2E compliance for activities performed in team;
- Execute identified business and internal controls of Collections processes;
- Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts.
We are looking for someone with…
- Degree/Experience in Accounting, Finance, Economics or similar and/or Relevant work experience in Opportunity to Cash;
- Proficiency in Italian – minimum C2 level (able to communicate freely with customers and sales managers);
- Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
- Ability to work under pressure, in a changing environment;
- A continuous learning attitudes;
- Able to propose and implement improvements in procedures;
- Strong problem solving and analytical skills;
- Strong customer focused attitude with a commitment to quality and customer service;
- Good communication skills and ability to work as a team member.
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
· Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
· Forbes – World’s Best Employers (#1 Engineering & Manufacturing)
· LinkedIn – LinkedIn Top Companies (#2)
· OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
· Fortune – World’s Most Admired Companies (#1 Industrial Machinery)
· SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024
Please attach your CV in English.
#Siemens #PeopleAtSiemens #GBSpartnerofchoice
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!