Job Description
Commercial Engagement Manager
Sao Paulo - Brazil
Sales & Business Development
Regular
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About the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About the team/role
We are looking for a dynamic, organized, and results-driven
Commercial Training Manager
who is passionate about empowering our sales team. The ideal candidate is not only energetic but also strategic, with a proven ability to design and implement impactful training solutions that drive performance and growth.
In this role, you will collaborate closely with sales leaders and the Strategy team to enhance the effectiveness of our salesforce, creating programs that address both immediate needs and long-term development goals. You will play a key role in driving the success of commercial team by developing comprehensive training programs, crafting innovative learning materials, and ensuring that our teams are fully equipped to excel in a fast-paced and competitive environment.
This is a unique opportunity to make a significant impact, as you continuously seek out new strategies, conduct analysis, and implement solutions to elevate the performance of our sales teams.
In this role, you'll be...
Identifying Training Gaps: Conducting ongoing assessments to identify technical and skill gaps across different sales profiles and design targeted training programs to address these needs.
Leading the Training Team: Overseeing a team responsible for creating a holistic and standardized training program for the sales force, ensuring consistent quality and delivery.
Developing Leadership and Management Skills: Building and implementing a leadership development model to enhance the management capabilities of the sales leadership team.
Acting as a Change Driver: Serving as a key agent in leading cultural transformation initiatives within the sales team to foster an innovative and agile environment.
Preparing Annual Training Plans and Budget: Designing and managing the yearly training calendar, ensuring alignment with business goals, while maintaining control over the training budget.
Monitoring Training Effectiveness: Periodically assessing the success, effectiveness, and impact of the training programs, providing detailed reports on progress and impact.
Staying Updated on Training Trends: Keeping abreast of the latest trends, methodologies, and best practices in training to continuously improve the programs and adapt to evolving needs.
Continuous Training Needs Analysis: Maintaining open communication with operational teams to identify and respond to new training needs arising from technological, operational, or market changes.
Developing and Updating Training Programs: Designing flexible and adaptive training formats (such as microlearning, quick sessions, and online courses) to ensure accessible and efficient learning.
Providing Real-Time Support for Operational Needs: Coordinating with cross-functional teams to address urgent training requirements that arise from day-to-day operations without disrupting workflows.
Collaborating with Cross-Functional Teams: Acting as a strategic partner, anticipating future skills requirements and aligning training initiatives with broader business innovation strategies.
Continuous Measurement and Improvement: Tracking the effectiveness of training programs through KPIs and other metrics, making real-time adjustments to optimize outcomes.
We're eager to be in touch because you have...
Bachelor's Degree in Education, Pedagogy, Psychology, Business Administration, or a related field.
8+ years of experience in Learning & Development, with a focus on building and executing training programs.
5+ years of experience working directly with LMS platforms (e.g., managing content, tracking progress, reporting).
3+ years of experience leading a training team in a high-growth or fast-paced environment.
Proven experience creating training strategies and solutions for teams across different regions or countries.
Experience with leadership development programs, building leadership skills for mid-level and senior sales managers.
Experience leading cross-functional teams and collaborating with stakeholders to align training programs with business objectives.
Strong background in sales training, at least 2 years with a deep understanding of sales processes and performance optimization strategies.
Highly motivated, detail-oriented, and accurate.
Excellent communicator with strong presentation skills.
Strategic thinker with a strong ability to align training with business goals.
Very strong organization skills and the ability to manage multiple projects simultaneously.
Ability to analyze data and metrics to measure training effectiveness and make informed decisions.
Strong understanding of adult learning principles and training best practices.
Experience working in a fast-paced, dynamic environment, ideally in tech or a high-growth company.
Ability to foster a holistic business approach.
Fluent English is a must.
Adaptability and the ability to respond quickly to changing business needs.
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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