Compliance Manager, RISC

Virtual

Costa Rica

Category

Job Description

The Regulatory Intelligence, Safety, and Compliance Team ensures Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes. This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and those appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

We are looking for a front-line Team Manager to lead a team of 18 to 20 Sr. Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate’s growth in their professional careers.
Roles and Responsibility:
The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:
• People development and process overview.
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Creation of controls and KPI’s to ensure compliance with Program and Operational requirements.
• Partner with other Compliance teams for risk mitigation.
• Creation and monitoring of Career Growth Plans for direct reports.
• People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates’ performance.
• Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.
The selected candidate should own/exhibit the following behavioral traits:
• Excellent communication skills with the ability to communicate to all levels.
• Demonstrated ability to manage, motivate, and influence work behaviors.
• Demonstrated problem solving and analytical capability.

Prior applying, please consider the following:
• Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and “graveyard” shifts are not available at this time for this role.

Basic Qualifications

- 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.
- 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.
- C1 English (advanced).

Preferred Qualifications

- University bachelor's degree completed in any field.
- Experience creating new programs, including goal development, team structure and data management.
- Working experience of MS Excel, SharePoint, Tableau, Power BI.
- Lean Six Sigma Yellow/Green belt.
- PMP Certified.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.