Job Description
**About the Role**
As an Implementation Lead for the DACH region, you'll work efficiently and effectively with our Uber for Business customers and be responsible for the successful and flawless launch of new accounts within the Uber for Business platform. You'll support our Sales and Account Management teams to drive revenue growth, operational excellence, and second-to-none customer service.
**What the Candidate will Do**
1. Work with Uber for Business (U4B) customers to understand their needs and goals. Facilitate calls with clients to answer questions, address issues, define objectives and align on partnership goals. Attend in-person meetings which are facilitated by the Account Executive or Account Manager. Communicate regularly with client POC.
2. Deeply understand U4B's products and solutions and navigate internally to capture the knowledge of broader Uber products and solutions as needed for customer enablement and growth.
3. Own customer onboarding in the launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts. Including: Creating new company profiles, drafting email communications (from templates), submitting Monthly Billing Applications to Finance, run in-person and video demonstrations and training with customers on how to navigate the Uber for Business experience.
4. Define objectives and align with customers on employee adoption goals. Coordinate a flawless launch that enhances employee adoption and usage. Set and lead timelines with customers for implementation.
5. After the initial launch, implement basic initiatives to increase adoption and utilization and curate new documentation to support their education to their teams.
6. Resolve complex issues using existing resources and internal relationships with stakeholders. Think critically to resolve possible solutions to more abstract issues.
7. Work with the Premium Support team to ensure that all customer support-related issues are resolved quickly for newly launched accounts.
**What the Candidate will Need**
1. Excellent written and verbal communications skills in English and German
2. Three years of professional experience with a minimum of two years in a customer-facing role
3. Proactively able to prioritize high-value clients whilst also thinking about strategy and process improvement.
4. An intuition for people and a passion for strengthening customer relationships. You're spending the majority of your time working with various teams, cultivating new relationships with potential and existing customers and stakeholders internally and externally.
5. An ability to help clients address their problems, and think outside the box with some of their challenges.
6. Exceptional organizational skills and the ability to balance your attention to detail with swift execution
7. Speed, resourcefulness, and a go-getter demeanor. Be agile and thrive when operating in new spaces. You pick up things fast and run with them.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).