Job Description
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations and drive vision to take AWS Data Center Operations to the next level.
We are looking for a Data Center Operation Manager with experience in people leadership, technical support, and datacenter operations, which covers the scope of capacity planning, rack delivery, installation, decommission, and incident management. As the Data Center Operation Manager, you will lead a team of data center technicians and manage one or more physical sites within an AWS region.
This role is responsible for building and managing a team of 7x24 operations to provide overall datacenter support for server and network equipment. The successful candidate is expected to be a fast learner or act as a subject matter expert across all aspects of data center operations.
아마존웹서비스 (AWS)는 데이터 센터 분야의 선두 주자입니다. 이 포지션은 데이터 센터 운영의 정의된 서비스 수준을 충족하거나 초과할 수 있도록 전반적인 가용성과 안정성을 보장하고 AWS 데이터 센터 운영을 한 단계 끌어올리기 위한 비전을 추진하는 데 도움이 됩니다.
용량 계획, 랙 제공, 설치, 폐기 및 사고 관리를 포함하는 리더십, 기술 지원 및 데이터센터 운영 경험이 있는 데이터 센터 운영 매니저를 찾고 있습니다.데이터 센터 운영 매니저로서 귀하는 데이터 센터 테크니션으로로 구성된 팀을 이끌고 AWS 지역 내 하나 이상의 물리적 사이트를 관리하게 됩니다.
이 역할은 서버 및 네트워크 장비에 대한 전반적인 데이터 센터 지원을 제공하기 위해 연중무휴 운영되는 팀을 구성하고 관리하는 역할을 담당합니다.
Key job responsibilities
Key job responsibilities
•Hire, develop, build, and manage a team of Data Center Technicians, including the management of individual and team performance.
•Lead and supervise the team to be responsible for maintaining and troubleshooting system, hardware, and network device issues.
•Ensure effective and efficient management of data center operations, including ticket queue management, 7/24 shift arrangements, and hardware logistics.
•Inspire and guide improvement in team processes, technology innovation, and automation.
•Ensure all operational KPIs and metrics are being measured and met.
•Manage outage by severity level and act as the call leader.
•Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
주요 업무
• 개인 및 팀 성과 관리를 포함하여 데이터 센터 테크니션팀을 채용, 개발 및 관리
• 시스템, 하드웨어 및 네트워크 장치의 유지 관리 및 이슈 해결을 담당하는 팀의 리딩
•티켓 관리, 연중무휴 근무 배치, 하드웨어 물류를 포함하여 데이터 센터 운영의 효과적이고 효율적인 관리를 보장
•팀 프로세스, 기술 혁신 및 자동화를 개선에 기여
•모든 운영 KPI와 지표가 측정되고 충족되는지 확인
About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
#aws-kr-dc
We are open to hiring candidates to work out of one of the following locations:
Seoul, KOR
Basic Qualifications
- 5+ years of people management experience.
- 5+ years of experiences in managing an IT environment.
- In-depth knowledge and experience of change, problem and incident management.
- Demonstrated communication skill in presentation, open discussion, team coaching.
- Understanding in Financial budgeting, Capex and Opex concepts.
Preferred Qualifications
- Cumulative experiences in Data Center Operations or similar roles in a mission critical environment.
- Cumulative experiences with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling and IT service delivery principles and best practices.
- Project Management skill.
- Capacity planning and budgetary experience.
- Experience in Safety and Security measures.
- Fluent in Korean and English