Job Description
**About the Role**
The Fleet Operations Manager works with strategic fleets to grow their business and will need to develop robust and streamlined processes to attract, convert, engage and retain partner-drivers facing a multitude of complex needs and bottlenecks. This requires a commitment to operational excellence, a deep understanding of partner lifecycle and economics, out-of-the-box thinking to drive high quality growth strategies and a customer centric mindset to implement high impact initiatives that will develop partner-driver engagement. This role also calls for highly adaptable profiles that are keen to take on different issues and will demonstrate ability to push new initiatives, positively challenge the existing and make the role what they want it to be.
**What You'll Do**
- Partner Relations. Source and manage key partner relationships, identify & take on problem areas for partners, and continuously improve the experience on the Uber platform.
- Analytics. Utilize data to understand marketplace dynamics, driver behavior or areas for improvement and help our partners to optimize their business.
- Develop & Optimize Processes. Take big picture ideas and break them into actionable steps.
- Speed, resourcefulness, and go getter attitude - Uber is committed to constant improvement. You’re excited to help create a product with value.
**What You'll Need**
- 5-7 years of experience of supply operations, analytics, business development / b2b sales / account management / strategy work in a large business, or of growing a startup.
- Data-driven decision mentality and sound business judgment through strong analytical thinking.
- High adaptability to change and ability to execute quickly.
- Speed, resourcefulness, and go getter attitude - Uber is committed to constant improvement. You’re excited to help create a product with value.
- Curious and eager to learn - you are interested in all things and can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers
- High Emotional IQ – as you deal with partners, influencers
- Flexible and forward thinking - we need someone sharp and eager to play with different models to help us scale.
**Bonus Points If**
- Successful track record in sales / business development / operations
- Strong negotiation and relationship building skills
- Self-starter and collaborative leader. Everywhere you go, you can't help but mobilize people, build things, resolve problems, get into the details, go above and beyond, and draw out the best in people. You are a doer and motivator of others.
- Fluent in Arabic and English
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).