ICQA Area Manager, Worldwide Operations
Tepotzotlan, MEX -
Mexico
Job Description
Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Come join and take ownership of our fulfillment centers’ space management operations. Reporting to the Change Operations manager, you will be responsible for the Quality team and responsibilities. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they’re where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. So, we need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on quality of service and performance.
Key job responsibilities
- Support safety programs and compliance to ensure a safe work environment for all associates
- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform analysis on any behaviours/processes that could impact on inventory integrity
- Conduct measurements of building Space integrity and accuracy, while providing feedback to the Operations management team
- Collaborate with all department stakeholders to identify and understand key projects, initiatives and system enhancements,
- Lead and supervise a team of hourly associates, in consolidation operations and Space, Inventory Control/Quality Assurance projects within the fulfillment centers
- Partner with capacity planning to understand risks and plan accordingly both internally and at a network level
- Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
- Appraise performance of team members; developing, rewarding and coaching employees
- Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
Basic Qualifications
- A completed Bachelor’s Degree
- 4+ years of related experience including quality control, data analysis, change management, team building and leading with and without authority
- Relevant experience in people management and development
- Spanish and English Fluent
Preferred Qualifications
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Ability to take initiative and produce results, while multi-tasking and prioritizing in a complex environment.
- Relevant experience in performing data analysis and inventory topography optimization.
- Experience with Lean and Six Sigma methodologies and techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.