Job Description
Job Description Position Title Storage Administrator L2 BAND Location India Department Infrastructure Role Summary As a L2 resource of the Run team, he/she will : • Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents • Plan, prepare and execute Change technical tasks in the ITSM queues • Respond to and resolve alerts from the monitoring management system • Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links. • Manage, maintain and operate data storage replication between Data Centers • Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes • Perform zoning, mapping and masking of LUNs from arrays to server assets • Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics • Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc) • Perform basic to intermediate root cause analysis in Incident and Problem tasks • Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) • Plan, prepare, execute and support Data Center maintenance activities • Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises • Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc • Respond to and own L1/L2 escalations • Engage in taskforce resolution squad in priority incident management / crisis management cases • Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management • Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) • Engage in Service Improvement review and actions plan Technical Expertise • SAN – HPE XP7/XP8, Primera, 3PAR • NAS – Dell PowerScale (formerly ISILON) • Brocade SAN Fabric • Storage Replication technologies • Storage failover/failback in Disaster Recovery operations • Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters • Basic working knowledge of High-Availability solution – Microsoft Cluster Service and Veritas InfoScale • Scripting / automation experience • Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management) Shift / Oncall & Weekend Support Flexible to work on shifts / weekends / Oncall support as followed. Shift Timings in IST : • Early Morning Shift – 4:30AM to 1:30PM • Morning Shift – 6:30AM to 3:30PM • Afternoon Shift – 11:30AM to 8:30PM • Evening Shift – 2:30PM to 11:30PM • Afternoon Shift 1 – 12:30PM to 9:30PM ** • Evening Shift 1 – 3:30PM to 00:30AM ** • ** Daylight saving ends period – end Oct to end Mar every year • Saturday Shift – 11:30AM to 8:30PM *** • *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday – Saturday). Shift arrangement and hours to be finalized. Oncall Support : To provide Oncall support services on rotational basis • 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct) • 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar) • Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM Weekend Support : Mandatory to work on every 3rd Saturday of every month Public Holiday Support : Paris (Client) Holidays will be followed as public holidays Process & Tools • ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets • Basic knowledge on ITIL Process & Practices Educational Qualifications • Bachelor’s degree or Master’s degree in Information Technology or pertinent programs Key Competencies: • Minimum 6 years of relevant hands-on work experiences • Solution-focused with excellent problem solving and analytical skills • Ability to work in a flexible and constantly changing environment • Effective teamwork and collaboration • Good oral and written communication skills in English EMC VNX Series Storage