Job Description
Position Title Backup Administrator L2 BAND Location India Department Infrastructure Role Summary As a L2 resource of the Run team, he/she will : · Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents · Plan, prepare and execute Change technical tasks in the ITSM queues · Respond to and resolve alerts from the monitoring management system · Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices. · Manage, maintain and operate data backup replication between Data Centers · Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements · Perform daily monitoring & reporting of backup jobs, and troubleshoot & resolve backup failures with clients/partners · Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure · Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc) · Perform basic to intermediate root cause analysis in Incident and Problem tasks · Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) · Plan, prepare, execute and support Data Center maintenance activities · Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises · Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc · Respond to and own L1/L2 escalations · Engage in taskforce resolution squad in priority incident management / crisis management cases · Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management · Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) · Engage in Service Improvement review and actions plan Technical Expertise · Backup Software – Dell Networker, Avamar / Cristie, CA Arcserve (lesser extent) · Hardware – Dell DataDomain, HPE StoreOnce, Oracle StorageTek SL8500, Quantum Scalar i500, HPE StoreEver MSL · NDMP backup, SAN (LAN-free) backup · Backup cloning, staging and replication operations · Backup appliances operations – VTL and PTL · Backup tapes media operations – inventory, rotation, recall · Backup failover/failback in Disaster Recovery operations · Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters · Scripting / automation experience in Unix/Linux · Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management) Shift / Oncall & Weekend Support Flexible to work on shifts / weekends / Oncall support as followed. Shift Timings in IST : · Early Morning Shift – 4:30AM to 1:30PM · Morning Shift – 6:30AM to 3:30PM · Afternoon Shift – 11:30AM to 8:30PM · Evening Shift – 2:30PM to 11:30PM · Afternoon Shift 1 – 12:30PM to 9:30PM ** · Evening Shift 1 – 3:30PM to 00:30AM ** · ** Daylight saving ends period – end Oct to end Mar every year · Saturday Shift – 11:30AM to 8:30PM *** · *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday – Saturday). Shift arrangement and hours to be finalized. Oncall Support : To provide Oncall support services on rotational basis · 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct) · 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar) · Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM Weekend Support : Mandatory to work on every 3rd Saturday of every month Public Holiday Support : Paris (Client) Holidays will be followed as public holidays Process & Tools · ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets · Basic knowledge on ITIL Process & Practices Educational Qualifications · Bachelor’s degree or Master’s degree in Information Technology or pertinent programs Key Competencies: · Minimum 6 years of relevant hands-on work experiences · Solution-focused with excellent problem solving and analytical skills · Ability to work in a flexible and constantly changing environment · Effective teamwork and collaboration · Good oral and written communication skills in English NetBackup Backup