Lead of Account Management, - TBAM EU
Job Description
•The role is based in Shenzhen
•Prefer 6+ years of experience in a supervisory/lead/people manager role managing at least 6+ direct reports
•Prior experience in e-commerce /internet/ retail industry is an added advantage
• Require strong skills in hiring and developing talent and program management
Amazon Global Selling: The Marketplace business exists in 20 countries with a vision to offer customers Earth’s largest selection. CN Existing Seller Management (ESM) team aim to deliver on this vision by explore, inspire and empower quality CN existing Sellers to adopt new programs and success on Amazon global marketplaces, with friction-free Seller experiences.
[Scope of Role]
We are seeking an experienced, results-driven Senior Team Leader to spearhead the growth and development of small and medium-sized CN sellers on Amazon's established marketplace. This pivotal role will be responsible for building and leading a high-performing team of Account Managers, contributing to strategic initiatives, and fostering cross-functional collaboration to maximize seller success and marketplace expansion.
Key job responsibilities
1. Lead and develop a high-performing Account Manager team focused on CN seller success.
2. Make suggestions on strategic initiatives to maximize CN seller presence and growth in established Amazon marketplaces.
3. Contribute to develop and execute comprehensive business strategies, including planning, goal setting, and performance reviews.
4. Collaborate with CNGS functional teams and destination marketplace teams to implement programmatic approaches.
5. Conduct deep-dive analyses of seller businesses and industry trends to identify growth opportunities.
6. Engage closely with key marketplace stakeholders and support cross-functional teams to remove blockers.
7. Own end-to-end business strategy planning proposals, reviews, and daily operations.
8. Contribute to develop and implement seller support programs, including onboarding, education, and performance optimization.
9. Utilize data-driven insights to inform decision-making and drive continuous improvement.
10. Identify and address challenges facing CN sellers, making suggestions on developing innovative solutions to overcome obstacles.
11. Ensure compliance with Amazon policies and manage potential risks associated with CN seller operations.
12. Explore and evaluate opportunities for CN sellers to expand into new product categories or markets.
13. Stay updated on e-commerce trends, competitive landscapes, and emerging technologies.
14. Foster a culture of innovation, knowledge sharing, and best practice exchange within the team and broader organization.
15. Present business reviews, performance reports, and strategic plans to senior leadership.
A day in the life
There is no typical day as account manager. You could start the day with an early meeting debating with global counterparts, or brainstorming session on a critical issue surfaced during biz review, or self-studying latest industry trends you are interested in, or fire-fighting an urgent escalation.
The topics you encounter are seldom repetitive, and most likely they are across a broad range of data analytics, program plan, to deal execution and opportunity optimization. In Amazon, it’s always Day 1!
About the team
This diverse team is composed by talents across business minded strategy consultant, seasoned sales leader with program excellence to out-going data guru and detail-oriented caring peers. They are diverse in background, years of experience, or music preference, yet shared similar believes on maintaining
• a curious mind for new topics they encounter
• a long-term relationship with people they engage
• a genuine optimism to problems they need to solve
If you want to join this evergreen learning group full of fun and interesting people, apply now - to work hard, have fun and make history - together!
Basic Qualifications
- Minimum a Bachelor's degree
- Fluency in Mandarin Chinese and English (written and spoken)
- Experience analyzing data and best practices to assess performance drivers
- Experience in e-commerce, internet, or retail industry strongly preferred
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
Preferred Qualifications
- 5+ years of hiring and retaining digital advertising teams experience
- Experience with annual brand and media planning