Job Description
Inbound and outbound call handling Access client PMS(s) Customer inquiries, support, and issue resolution Follow Patient Authentication guidelines as per HIPAA guidelines before providing any critical information Address patient payments queries Check open balance upon patient request Provide predesigned discount offers if requested Reconfirmation of payments made online Resolve patient issue with making payments online Processing patient credit cards on secure online portal for patient payments to close their open bills Transfer calls where payments cannot be taken online or follow agreed upon guidelines. Update PMS(s) pertaining to insurance or address change Address patient statement related disputes Other FAQs – any insurance or clinic related clarifications Address any collection agency related corrections Patient not wanting to coordinate with collections Patient paid with proof of payment Patient providing insurance information after collection agency communication Collection agency calling with information request Manage data collection from patient and upload into client PMS (including by not limited to death certificates, charity letters, insurance cards, attorney requests, proof of payments, etc. ) Ensure each account is appropriately updated with detailed memos/notes Place any outbound calls where patients have left voice message / requested a call back Work with onshore team in regard to attorney request calls coming in where patient data is requested and provide attorneys with assigned clients forms to be filled and updated. Capability to be able to transfer calls to client for level II escalation reasons Senior High School Graduate High School (Old Curriculum) Completed 4 semesters in 2nd year college with no back subjects. College Graduate or Associate Graduate. Preferably with at least 6 months BPO experience and has some knowledge in Revenue Cycle Management With good to excellent English communication skills Good team player Willing to learn and be trained Willing to work in Tech Tower, Ayala Cebu Business Park Customer Service(Product&Service)
Responsibilities:
Update PMS(s) pertaining to insurance or address change Address patient statement related disputes Other FAQs – any insurance or clinic related clarifications Address any collection agency related corrections Patient not wanting to coordinate with collections Patient paid with proof of payment Patient providing insurance information after collection agency communication Collection agency calling with information request Manage data collection from patient and upload into client PMS (including by not limited to death certificates, charity letters, insurance cards, attorney requests, proof of payments, etc. ) Ensure each account is appropriately updated with detailed memos/notes Place any outbound calls where patients have left voice message / requested a call back Work with onshore team in regard to attorney request calls coming in where patient data is requested and provide attorneys with assigned clients forms to be filled and updated. Capability to be able to transfer calls to client for level II escalation reasons
Qualifications:
Senior High School Graduate High School (Old Curriculum) Completed 4 semesters in 2nd year college with no back subjects. College Graduate or Associate Graduate. Preferably with at least 6 months BPO experience and has some knowledge in Revenue Cycle Management With good to excellent English communication skills Good team player Willing to learn and be trained Willing to work in Tech Tower, Ayala Cebu Business Park