Operations & Logistics Manager
San Rafael de Escazu, SJ
Costa Rica
Job Description
## About the Role
We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense. In this role, you will coordinate our local operations and be a teammate in coming up with initiatives to drive growth and operational efficiencies. This is a key position that can make a big impact on business and change the way people move in our countries. We are currently operating in Costa Rica, Dominican Republic, Puerto Rico and Panamá and we have a lot of exciting projects going on!
This role calls for a combination of analytics and ability to operationalize processes in a fast paced environment.
## What You’ll Do
- **Strategic Ownership:** Help develop, lead, and implement strategy to achieve business priorities in Costa Rica, Dominican Republic, Puerto Rico & Panamá
- **Business Sense:** Monitor, understand, and interpret key operational and financial metrics to help figure out strategy and action plans. Develop and apply understanding of the levers that move our business
- **Problem Solving:** Identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend best approach
- **Process Optimization:** Implement, optimize, and scale core analyses and processes across Costa Rica, Dominican Republic, Puerto Rico, Panamá and beyond, regularly reviewing performance
- **Product Improvement:** Proactively search for new features or improvements that could improve the experience on and efficiency of our marketplace, measure their impact and collaborate with Product teams around the world to implement launches in the markets
- **Stakeholder Management:** Maintain productive working relationships with immediate team and cross-functional partners across operations, marketing, customer support, product, policy, and legal to scope, test and implement initiatives
## What You’ll Need
- **Education**: We encourage people from all backgrounds to apply.
- **Years of Experience**: Three or more years of professional experience.
- **Planning & Organization:** Ability to create detailed project plans with project stages, milestones, basic interdependencies, and owners.
- **Data-Driven Mentality:** Make strategic decisions based on data analysis and interpretation. Ability to dive deep into data, while also maintaining a big-picture perspective. Expertise in using tools like Excel or SQL (SQL is not a must) for problem analysis.
- **Executional Excellence:** Ability to work and accomplish multiple tasks in parallel, delivering results in a fast-paced and ambiguous environment, while maintaining high-quality work standards.
- **Communication:** Spanish and English proficiency. Able to interpret and present data to various audiences in an engaging and comprehensive, yet succinct manner.
- **Teamwork:** Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).