Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as OTC Executive will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. Job requirements: • Processing of Billing; • Sales, Credit Card, Chargeback, and refunds processing; • Processing Cash Application; • Account Reconciliations; • Passing of JVs in Client System; • Day to day query resolution and timely process escalations; • Month Closing; • Meeting SLA; • Preparation of Dashboard Reports; • Handling Client Calls / Escalation process; • Measuring KPI’s; • Preparation of Business / Process review deck; • Quality Initiative; • Collections of debts by call and email; • Manage disputes. Candidate profile: • Advanced level of English AND Dutch; • Excellent communication skills • Domain knowledge • Excellent skills in MS Office, especially MS Excel, MS Visio (Process Mapping); • Customer Centricity; • Effective delegation & Time management; • Commitment for excellence; • Projects improvement; • ERP exposure, SAP/MS Visio; • 2-3 years of experience in relevant F&A operations. Benefits for working with us: • The chance to work for Top Employer 2024! • Competitive salary with attractive set of social benefits: Private Pension Plan; Monthly Benefit budget; Medical insurance; Life insurance; • Christmas bonus; • Childbirth allowance; • Relocation package for candidates willing to relocate; • Great career opportunity to work for one of the biggest brands in the world in a unique work environment; • Personal development in a multinational working environment through nice extracurricular activities with the team; • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects; • Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms); • Extra annual leave days depending on tenure within Wipro; • BOOKSTER opportunities; • Nice designed and central business office; • Fruits, coffee and tea on the house + massage at the office; • Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition; • Employee Assistance program; • Employee Referral Program with attractive incentive schemes • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.