Paid Service Account Manager, CN Amazon Business, Amazon, Paid Team, Amazon Business
Job Description
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. Amazon Global Selling Paid Service is a nascent but fast-expanding program aiming at providing China-based Selling Partners (SP) with professional and value-added services including account management services and consulting services to drive SPs to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance SP experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.
In this context, Amazon China Global Selling Paid Service team is seeking for results-driven individual who will be working closely with SPs to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with SPs and develop strategies for SPs’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for SP satisfaction.
The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Responsible for proactively explore business opportunities by leveraging his/her deep understanding of Sellers’ business and his/her expertise in Amazon products and policies to drive seller success. In addition, to identify and address any issues that may impact revenue generation.
Key job responsibilities
Planning/Analysis:
• Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
• Conduct deep dive analysis on Seller business performance, diagnose root cause of performance and define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts
• Analyze category trends, summarize and implement account management best practices and SOPs into the business development framework
• Collect and feedback the Voice of the Seller as to input into product development or process optimization
Leadership:
• Become a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment;
• Manage all aspects of the client relationship for highest standard of seller experience;
• Work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Basic Qualifications
- BA/BS required
- Proven track record of taking ownership and driving results
- Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Data-driven, results focused and strong business sense
- Exceptional interpersonal and communication skills
- Highly organized and ability to prioritize work in a complex, fast-paced environment
- Proficiency in oral and written English
Preferred Qualifications
- 1-4 years working experience
- Client facing experience e.g. of consulting / client management / business analytics / business development / investment / market research
- Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail