Paid Service Account Manager, CN Global Selling, SL SAS Pro East
Job Description
Role Description
The Account Manager (AM) provides value-added services with holistic account management support, including 1) monitoring and maintaining performance, and working with clients to improve performance; 2) proactively monitoring accounts to identify and address any issues that may impact revenue generation;3) managing relationships with key accounts and developing strategies to maximize these relationships, and 4) working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. L4 AM will manage less complicated accounts (e.g., TTM GMS< $10 MM, manage 1-2 categories, across multiple Arc, etc.) with guidance from AM leaders.
Role and Responsibility
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Be capable to generate Seller learning including but not limit to Seller experience of Amazon feature, service and policy, Channel strategy, etc.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Enroll new Seller into SAS Pro service from multiple channel including but not limit to offline/online events, co-pitching with BD and Seller community.
6. Build and maintain strong relationship between in-service Sellers and Amazon through proactively getting Seller involved in kinds of Seller engagement activities in Amazon.
Leadership:
Manage all aspects of the client relationship for highest standard of Seller experience.
Basic Qualifications
1. 3+ years relevant experience in the retail/consultancy and / or related industries, with a proven track record of managing relationships/projects
2. Exceptional interpersonal and communication skills
3. Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)
4. Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
5. Proven track record of taking ownership and driving results
6. Proficiency in oral and written English
7. BA/BS required
Preferred Qualifications
1. Strong in data mining and business analytics, able to present business insights on top of data facts
2. Cross-Border Ecommerce Business background preferred
3. Experience in product development will be preferred
Basic Qualifications
- 3+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms