Program Manager, Business Operation, Japan B2B Payments and Lending, Amazon B2B Payment & Lending
Job Description
Are you passionate about creating financial services that empower businesses to engage with Amazon Business? Come join us as we scale to be the most trusted B2B financial service solution provider!
The Program Manager, Business Operation, JP B2B Payments is responsible for helping drive operational excellence within payments. This role will support B2B Payments internal and external partners to push excellence and a world class customer experience for mutual customers globally. This role will also partner with internal customers with a goal of identifying gaps in customer experience, potential escalation drivers, and downstream impacts to other internal teams such as Customer Service, Sales are rationalized before launch.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred. Successful candidate are intellectually curious, creative and comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills. The successful candidate will work directly with our cross-functional team (engineering, product, marketing, customer service, operations, etc), to execute global projects from inception to launch. This role requires the ability to work across different time zones and use analytical rigor to identify and prioritize user pain points.
6909360051, 262051fnc
Key job responsibilities
- Identify root cause of the issues on our service and timely fix them with Product Managers and Engineers in US and IN. Create new process that prevent from causing similar issues in the future.
- Own Voice of Customer (VOC) program; collecting customer voices from Sales and CS and identifying where we should improve in our product.
- Create feature enhancement roadmap from VOC and issues. Manage backlog and communicate prioritization and trade-off operational decisions to broader cross-functional team to drive consensus and ensure that those decisions are properly implemented.
- Lead localization and local coordination with operational stakeholders across multiple organizations to roll out WW features to JP.
- Initiate overall stakeholder management and provide program progress report on a regular basis.
About the team
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Basic Qualifications
- Bachelor's degree
- Business Level in Japanese and English
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules