Program Manager, Last Mile Delivery Experience
Job Description
We are seeking an experienced Program Manager to join JP Amazon Logistics (AMZL) Program team to support in improving the Last Mile Delivery Experience (LMDX) for our customers.
At Amazon we believe that every day is still day one: A day to take a first step. A day to look forward to new challenges. And today is that day for you to be part of something great. A day to make your ideas come to life and to join a company that redefines itself every day. That's the energy and passion behind Amazon.
The work of this team includes analyzing metrics which impact customer experience and surfacing insights to improve those. This team identify and implement process solutions that increase the efficiency of the Delivery Stations and deliver a corresponding improvement in Customer Experience.
We are looking for someone who is a natural self-starter and is comfortable supporting complex cross functional projects. We are looking for a candidate who has a true hands-on approach, the ability to generate creative solutions, strong project management skills, and be an effective communicator.
This will be an exciting opportunity for you to possess a high level of autonomy and drive integrity while managing a variety of job responsibilities.
More Information
・Department: Last Mile(AMZL)
・Job:Program / Project Management
・Location:Tokyo Office
*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
・Setting up and leading multiple programs to improve the current JP AMZL Delivery experience from good to great
・Dive deep into various work streams and learn about each stakeholders contribution and challenges
・Develop and introduce processes that ultimately enhance customer experience
・Write and review business cases using information acquired from various stakeholders
・Prioritize projects with biggest impact on our business, propose and obtain approval from relevant functional leaders, and schedule resources
・Take accountability while providing status, ask for help, and immediately escalate issues and problems as necessary
・Interface with all necessary functions within the company, including senior stakeholders
Basic Qualifications
- Bachelor's degree
- 3+ years of program or project management experience
- Process improvement and experience using data
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, etc.)
- Business level of English and Japanese
- 大卒以上
- プログラムマネジメントまたはプロジェクトマネジメントの経験 ３年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識（例：ピボットテーブルとチャート）
- ビジネスレベルの英語と日本語
Preferred Qualifications
- Experience of Six Sigma/ Lean analytical techniques
- Experience working cross functionally with non-tech teams
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Excited about working in a diverse group and contributing to an inclusive culture
- Six Sigma/Lean analyticalの経験
- Cross-functionalチームと部門を超えて仕事をした経験
- 上級レベルのExcel（ピボットテーブル、Vルックアップ）とSQLの知識
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること