Sales Operation Lead, CN Global Selling
Job Description
Amazon Global Selling: The Marketplace business exists in 20 countries with a vision to offer customers Earth’s largest selection. CN New Seller Recruit (NSR) team aim to deliver on this vision by explore, inspire and empower quality CN new Sellers to launch and success on Amazon global marketplaces, with friction-free Seller experiences.
[Key Job Responsibilities]
As a Senior Sales Operations Specialist, you will play a critical role in supporting and optimizing the program operations within the organization. Your expertise in sales processes, data analysis, and cross-functional collaboration will contribute to enhancing the efficiency, accuracy, and overall effectiveness of programs related to New Seller success at key product/features adoption. . This role requires a strategic thinker with strong analytical skills, attention to detail, and the ability to drive process improvements that align with sales goals and company objectives.
You will work with internal sales teams and other functions , and support initiatives for Seller experience improvement across key products /features during new seller onboarding journey. Your will work on internal process design and implementation, perform deep dives to derive analytical insights, and share data driven insights to support business decision making, including but not limited to China sales teams, PMO team, Marketplace partners, and global central functions.
The ideal candidate should be able to work in a cross functional, cross cultural and fast-paced environment; has persistent learning appetite, superb analytical capability, strong inter-personal & communication skills, along with an intense customer obsession and ownership. You will be expected to be innovative, analytical, and strong in delivering result with detail focus.
A day in the life
There is no typical day as Senior Sales Ops specialist. You could start the day with an early meeting debating with global/local counterparts, or brainstorming session on a critical issue surfaced during biz review, or self-studying latest industry trends you are interested in, or fire-fighting an urgent escalation.
The topics you encounter are seldom repetitive, and most likely they are across a broad range of data analytics, program plan, to deal execution and opportunity optimization. In Amazon, it’s always Day 1!
About the team
This diverse team is composed by talents across business minded strategy consultant, seasoned sales leader with program excellence to out-going data guru and detail-oriented caring peers. They are diverse in background, years of experience, or music preference, yet shared similar believes on maintaining
• a curious mind for new topics they encounter
• a long-term relationship with people they engage
• a genuine optimism to problems they need to solve
If you want to join this evergreen learning group full of fun and interesting people, apply now - to work hard, have fun and make history - together!
Basic Qualifications
- Bachelor’s degree or Master's degree
- 5+ years of professional experience in sales operations, program management, or other related field
- Outstanding verbal and written communication and collaboration skills in Chinese and English
- Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task
- Demonstrated track record to work in a cross-functional and international environment
- History of teamwork and willingness to roll up one's sleeves to get the job done
- Excellent analytical skills and problem solving skills
- Genuine and intense customer focus
- Excel proficiency is preferred
Preferred Qualifications
- Experience using Microsoft Excel to manipulate and analyze data
- Experience with e-commerce, tech / Internet company