Seller Success Manager, RD&New Region
Job Description
Seller Success Manager, RD&New Region
The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world.
Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 17 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc.
Your and your team's responsibilities revolve around three main areas: driving analytical insights, developing business plans, and working collaboratively with cross-functional teams.
I. Analytical Insights:
-Conduct deep-dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior.
-Share data-driven insights with stakeholders from China and international teams.
II. Business Plan Development:
-Develop China business plans to drive Seller success from the ground up (Cold Start).
-Identify opportunities for team efficiency improvement and Seller Experience enhancement.
III. Cross-Functional Collaboration:
-Work closely with the China Account Manager team, PMO team, Marketplace partners, and global central functions, among others.
-Thrive in a cross-functional, fast-paced environment, demonstrating strong analytical, program management, communication skills, and intense customer focus.
-Be innovative and excel in execution.
If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position!
Key job responsibilities
Your daily responsibilities include but not limited to :
1. Strategy and Execution:
-Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization.
-Collaborate with internal (Marketing, tech, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improvement and growth success.
3. Monitoring and Goal Setting:
-Monitor Seller registration to on-boarding experience and efficiency.
-Share goals with global and local PMO teams to enhance the experience and throughput.
4. Operational Processes:
-Build, monitor, and create operational processes and mechanisms that support global selling, new seller recruitment, and seller success.
-Partner with the China operations team to implement processes that benefit Account Manager team's efficiency, process adherence, and more.
-Collaborate with the Central Global team to influence changes for improved operational efficiency and resource allocation strategy.
-Land global initiatives into local operational processes.
5.Business Reviews and Strategy Planning:
-Drive regular business reviews with stakeholders.
-Contribute to strategy planning.
Basic Qualifications
- Bachelor’s degree or Master's degree - minimum 10 years' experience working in sales/account management related program management role, sales excellence/operation role. - Outstanding verbal and written communication and collaboration skills in Chinese, and English - Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task - Demonstrated track record to work in a cross-functional and international environment, to lead by influence and earn trust at all levels - History of teamwork and willingness to roll up one's sleeves to get the job done - Excellent analytical skills and problem solving skills. Demonstrated ability to interpret data and make business recommendations - A track record of delivering projects on time and within - Skill and success record of leading team and develop people - Genuine and intense customer focus - Data capability - Desire to work in a fast-paced, challenging, yet innovative environment - Fun to work!
Preferred Qualifications
Preferred Qualifications - Experience with e-commerce - Tech/Internet product capability - International Marketplace experience - Master degree - Consumable industry experience