Senior Account Manager, Amazon Vendor Services (AVS) TR
Job Description
2024 Turkey Senior Account Manager
Amazon Türkiye team is looking for an analytical, customer-obsessed, hands-on and creative candidate to join our team. As Senior Account Manager (Strategic Brand Specialist), you'll lead the relationship with select Retail vendors (and owners of largest consumer brands) to help drive business growth and deliver a best-in-class customer experience on amazon.com.tr.
You’ll be responsible for setting the strategy with the vendors to drive sales growth while improving sales margin, manage the vendors' online product portfolio, contribute to customer experience projects and review your business's weekly and monthly performance. You’ll lead presentations and planning sessions with vendors' C-suite and act as Amazon's main point of contact in the relationship.
You will also provide support to drive category growth through detailed analysis of business inefficiencies and identifying solutions; improving customer experience; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns. You will also plan the promotional strategy with the brand and align goals and plan. This role will require working alongside the external vendor and negotiating their commitment to achieve your topline and bottom-line targets.
Key job responsibilities
- Manage sales growth and profitability.
- Set the commercial strategy with the vendors.
- Negotiate terms and conditions with vendors.
- Improve Customer Experience of managed catalogue
- Manage inputs such as price, selection, inventory.
- Create the commercial plan for the brands.
- Lead projects to include new features or programs.
A day in the life
Interested in how a day in life of Brand Specialist looks like? Check out the following videos to gain more insight into the role and team.
1) Brand Specialists at Amazon - Jump Right In – see video https://www.youtube.com/watch?v=C4wafOkhayA
2) Brand Specialists at Amazon. What do they do? – see video https://www.youtube.com/watch?v=fYaySG_trNY
Basic Qualifications
- 10+ years of account management, project or program management or buying experience
- 6+ years of market research analyst, product manager, or equivalent experience
- 6+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience
- Experience driving internal cross-team collaboration
- Bachelor's degree or certificate of completion of studies required
- Fluent in both English and Turkish
Preferred Qualifications
- 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain