Senior Business Development Manager, Last Mile
Job Description
Equal parts business development lead and Program manager, Amazon’s team of regional Senior Business Development Managers (Sr. BDMs) source, vet, and guide candidates who apply to our Delivery Service Partner (DSP) program, a diverse network of independent small business owners who facilitate deliveries on behalf of Amazon Last Mile. A Sr. BDM owns the recruitment funnel and partners with DSP candidates through all stages of their journey as they apply to launch and scale new businesses in one of the fastest growing networks in the world. Sr. BDMs partner with internal stakeholders to ensure we vet, onboard, and launch high-quality candidates into the program and have a consistent acquisition process among programs and countries.
Key job responsibilities
As a Sr. BDM for Brazil, you will partner with 60-80 candidates as we recruit and vet assess DSPs to join the program. The Sr. BDM oversees a candidate acquisition pipeline and is accountable for leading candidate outreach, ensuring quality candidate vetting, and driving ongoing engagement with candidates preparing to join the DSP program. The successful Sr. BDM candidate will demonstrate an ability to identify high-quality owner operators to join the program, using data to drive decisions to analyze network capacity needs and pipelines, building and bolstering processes to ensure that recruitment and engagement can be applied consistently, and ensuring quality candidates are matched to the right station opportunities. The right Sr. BDM candidate will serve as both trusted advisor of candidates and an ambassador for Amazon. A Sr. BDM will collaborate with an integrated internal team of Business Coaches, Program/Product Managers, and Operations leaders. The Sr. BDM is also accountable for developing and maintaining external longer-term relationships within the business communities from which we source DSP talent as well as nurturing talent from within our existing DSP community. As the Sr. BDM for continued expansion of the DSP network in Brazil, you will also be responsible for adapting acquisition best practices from the North America for the Brazilian market.
A day in the life
• Developing recruiting and placement strategy to identify DSP prospects to join the program and meet program growth requirements for the market
• Overseeing the entire candidate journey, from interview to business launch and through ramp completion as well as driving improvements that lead to higher-quality candidate outcomes and drive candidate engagement
• Coaching and advising DSP owner candidates on program expectations, business plan best practices, operational requirements, and safety
• Collaborating cross-functionally with internal partners including regional Business Coach and Acquisition Product teams to ensure we are adding high-quality DSPs to the program, leveraging insights to refine DSP selection and onboarding DSPs to launch phase and ensuring the acquisition product (pipeline development, vetting, onboarding) is at parity with US/Canada
• Driving engagement, education, and support of the DSP owner candidates who have earned a position with in the program and are awaiting station assignment
• Evolving candidate and stakeholder experience through continual process improvements
• Based at the GRU10 building in Sao Paulo, but travel expected to support candidate recruitment and experience (approximately 10 days/month) so candidate should be flexible with travel in support of DSP candidate portfolio
About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.
Basic Qualifications
- Bachelors Degree;
- Experience with sales CRM tools such as Salesforce or similar software;
- English Advanced.
Preferred Qualifications
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units;
- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps;
- Experience in business development, account management, recruitment and/or talent management.