Senior Process and Systems Engineer, EU ACES PSE
Job Description
THIS POSITION CAN BE BASED IN ANY AMAZON CORPORATE OFFICE OR FC ACROSS EU AND UK
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
By submitting an application to this role you will be considered for a Process & Systems Engineer role. This role can be based in any of our ES FCs with flexibility of some remote work.
About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.
The Role
The Process and Systems Engineering (PSE) team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the EU Customer Fulfillment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. As EU continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertize to successfully deliver expected gains for technology advances and network wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with the ACES ACES PM, launch teams, operations engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.
You will have the opportunity to work alongside closely with ACES PM/Field Process Engineers/Launch teams/EU engineering change management teams/ Reliability and Maintenance Engineering team/WW design team, L&D team, robotics team, AFT team, FC operations team and operations engineering team. You will be responsible to design initiatives from scratch and drive testing and pilot studies within a strict assigned timelines. This role requires the ability to demonstrate ownership for your initiatives, understand the initiative in detail, and influence to deliver meaningful results translating to tangible productivity and efficiency gains across the entire EU FC network. Some of the position’s key responsibilities include:
Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path
Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfilment process
Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network
Deliver coaching and process path information across network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network
Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
Work with cross-functional teams such as Engineering, Learning and Talent Development and ACES to deliver capability development projects
Ability to travel up to 30%-50% of the time
Basic Qualifications
- Experience in managing and driving complex projects across regions remotely
- 5+ years of working experience in operations, process engineering or supply Chain.
- Excellent verbal and written communication skills, fluency in English
- Stong senior stakeholder managment
- Exceptional academic track record, from a respected university (minimum Master degree)
- Excellent analytical skills and experience in evaluating complex processes and financial scenarios
Preferred Qualifications
The below qualifications and experiences are a plus for this role: - Knowledge of at least one other EU language (French, German, Polish, Italian or Spanish)
- Six Sigma Green or Operational Black Belts certification
- Knowledge of Oracle SQL, MYSQL or related query tools
- Experience working with Software Development Engineers to develop technical solutions to operational problems
- Project Management certification
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.