Senior Program Manager, Amazon Logistics
Job Description
Amazonは、地球上で最もお客様を大切にする企業を目指しています。高いレベルのカスタマー・エクスペリエンスを実現できる領域のひとつが、Amazonの配送事業です。
Amazonのラストマイル配送を担うデリバリーサービスパートナー（DSP）事業のビジョンは、オーナーとして事業を経営する世界最高のチャンスとなること。安全で質が高く、持続可能な物流会社を小規模事業主が経営することで、自分自身、働く仲間たち、そして地域社会のためにより良い人生を築くことを応援することです。
私たちはこのDSP事業において、新たに配送業を立ち上げる起業家に向けたサービス（Value Add Service, VAS）を設計・構築し、事業の成功を実現するシニア・プログラム・マネージャーを求めています。VASは、パートナーが会社を興し、必要な人材を確保し、経営を軌道にのせるためのサポートであり、DSP事業を特徴づける重要なパートです。
VASのシニア・プログラム・マネージャーは各国のVASチームと連携し、日本のパートナーに役立つサービスを設計。最適な社外ベンダーを見つけて協力し、サービスを実現します。
このポジションは、中小企業の経営課題と業界トレンドを理解し、事業オーナーと信頼関係を築き課題を解決できる意欲的なセルフスターターに向いています。また、不確定要素が多いなかで複数のプロジェクトを進めるプロジェクト管理スキルと、多くのステークホルダーを巻き込んで組織全体の変革を推進することが求められます。
事業理解のための参考記事：
1. お客様の利便性向上のためにアマゾンロジスティクスが5年間で行ってきたこととは？ (Amazon Blog）
https://www.aboutamazon.jp/news/delivery-and-logistics/amazon-logistics-five-year-journey
2. Amazon、次世代の「デリバリーサービスパートナープログラム」の運用を開始 （ニュースリリース）
https://amazon-press.jp/Logistics/Logistics/Press-release/amazon/jp/Ops/230330_New-DSP/
3. Amazonが配送ビジネス立ち上げの夢を追う起業家を後押しするプログラムを開始（Amazon Blog）
https://www.aboutamazon.jp/news/delivery-and-logistics/amazon-empowers-entrepreneurs-wishing-to-launch-delivery-businesses
4. 配送ビジネスを起業したい人をAmazonがサポート。実際に配送事業を立ち上げた事業者に聞く「よかったこと」 （Amazon Blog）
https://www.aboutamazon.jp/news/delivery-and-logistics/interview-on-the-highlight-of-starting-logistic-business
5. DSPプログラム紹介サイト
https://logistics.amazon.co.jp/
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
• Create and drive conceptual ideas on hiring delivery drivers for Amazon’s Delivery Service Partners.
• Manage 3rd party vendors, resolve pain points, and work with country teams to create development plans for new services, and execute project plans for the launch of new features.
• Support world-wide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality
• Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering
• Act as the ‘product owner’ for assigned categories, possessing a complete understanding of internal and external variables that impact the product. This includes owning forecasting, monitoring, driving changes to achieve business objectives.
• Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendor's development
• Be main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis
• Coordinate consolidated order execution and administration
A day in the life
This role is based in Tokyo and allows you to connect with internal stakeholders from compliance, account management, legal and finance. You will be working closely with external local vendors that offer HR and marketing services to alleviate pain points in driver recruitment of our logistics partners. You’ll look after all elements of vendor relationships, from acquiring services, negotiating costs and creating legal contracts in Japanese to keep track of program performance.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to offer business services as products to our delivery service partners that are small to mid-scale companies and also net new entrepreneurs. The team works in close collaboration with global stakeholders based in North America and Europe.
Basic Qualifications
- Bachelor's degree
- 5+ years of experience in HR services and recruiting industry OR 5+ years of experience in vendor negotiation and project management in logistics-related industries
- Experience in process improvement using data
- Business level of Japanese and English
Preferred Qualifications
- Experience in HR shared services, recruiting services, marketing services
- Experience of entrepreneurship and working in a start-up environment
- Excited about working in a diverse group and contributing to an inclusive culture