Sr. DSP Business Development Manager, Last Mile Account Management
Job Description
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation. AMZL aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. As Amazon's last-mile delivery provider, Delivery Service Partners (DSPs) vision is to be the world’s best owner-operated business opportunity, empowering small business owners to build a better life for themselves, their associates, and their communities by operating safe, high quality, and sustainable logistics companies.
Amazon is looking for a Senior Business Development Manager (BDM) who takes a lead role of BDM team and will recruit high quality and bar raising Delivery Service Partners (DSPs) targeting small scale business owners and entrepreneurs. Sr. BDM owns the strategy and coordinates the execution of a complex recruitment program in Japan, marketing the program attractiveness and makes recruiting decision of the DSP candidates based on the evaluation guidelines. Sr. BDM leads building bench strategy (wait list) to respond to unforeseen situations through coordination with the DSP Capacity Planning, launch new programs, develop partnership with the local communities to increase awareness and create opportunities through DSP program and takes the lead role managing the KPI across the BDM org. This role will also establish R2O strategy in JP working closely with the EU’s R2O team and execution to acquire partners with entrepreneur mindset. R2O, which stands for Road to Ownership, is an entrepreneur development program which drives lead generation of quality DSPs while providing the career development opportunities. This role manages annual DSP recruiting targets, establishes robust processes that enable recruitment of high-quality partners at speed and scale while retaining positive candidate experience and partners with cross functional stakeholders to ensure launch readiness for successful launches.
The successful candidate in this role is a highly motivated, goal-driven and process focused with continuous improvement mindset. The ideal candidate has an ability to develop a strategy, execute new initiatives/programs and navigate through highly ambiguous environments by working closely with internal and external contacts at all levels to achieve the organizational stretch goals. The candidate also has a proven history of project management with ability to manage multiple projects, excellent communication skills, is open to new idea or has outside of the box thinking and is able to articulate compelling value proposition. The candidate has an ability to solve complex problems, navigate in highly ambiguous situations and enjoys working in a fast-paced environment. The candidate works well with internal and external contacts and understand the questions and concerns and properly address them.
Business level Japanese is required.
More Information
• The official website to introduce the DSP program: https://logistics.amazon.co.jp/
• Press Release for new generation DSP program: https://amazon-press.jp/Logistics/Logistics/Press-release/amazon/jp/Ops/230330_New-DSP/
• Amazon Blog that introduces new entrepreneur development program: https://www.aboutamazon.jp/news/delivery-and-logistics/amazon-empowers-entrepreneurs-wishing-to-launch-delivery-businesses
• Amazon Blog that talks about opportunity for entrepreneurs: https://www.aboutamazon.jp/news/delivery-and-logistics/interview-on-the-highlight-of-starting-logistic-business
Location:Tokyo Office
Key job responsibilities
• Build and own recruiting and bench strategy, responsible for closing targets while mitigating risks and engaging candidates throughout recruiting process.
• Plan and execute acquisition initiatives including partnership with local communities, offline marketing, grants, etc. and track ROI.
• Evaluate candidate’s business plans, interviews, prepare for final approval and an offer.
• Collaborate with wide range of stakeholders to ensure launch readiness from facility, program and capacity point of view and kick off launch preparation.
• Drive an R2O strategy as a JP program lead and build and lead all aspects of R2O program, from lead generation through launch.
• Build partnership with EU's R2O team and meet with them in regular cadence.
• Treat candidates as customers, keep them engaged and ensure positive candidate experience.
• Work closely with JP's marketing manager to plan marketing plans and budgets.
• Plan and implement acquisition initiatives to convert lead to application with high quality prospects into the pipeline.
• Own the recruiting KPIs and build a mechanism to provide complete view of candidate status and launch forecast to stakeholders and leaders with valuable insights.
• Regularly review and enhance recruitment processes and guidelines to ensure compliance and bar raising partners.
Basic Qualifications
- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Bachelor's degree
- Business level in Japanese and English (verbal and written)
- Experience with working with internal and external stakeholders / customers
Preferred Qualifications
- Experience analyzing data and best practices to assess performance drivers
- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.