Sr. Product Manager - Tech, JPP (JP Payments)
Job Description
Come build the future with us! JP Payments creates foundational systems and products that enable Amazon to accept payments for all goods, content, and services purchased on Amazon JP. Our mission is to delight our customers by building payment experiences and financial services that are trusted, valued, and easy to use from anywhere and in any way. We are looking for a high-caliber, innovative Technical Product Manager with a passion for innovation and developing new payment product functionality globally, to join the JP Payments team, one of the fastest-growing businesses within Amazon.
The ideal candidate is an experienced Product Manager - Tech excited about innovation, who can work across business lines and global stakeholders to develop various payment features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve the customer payment experience through co-branded credit cards, installments, reward points, in-store payments, and many new exciting and challenging ideas currently in development.
Experimentation is at the heart of our culture, and we develop each of our programs through a comprehensive test-and-learn approach. You will be a strategic leader, working across all business lines that impact checkout to ensure installments are easy to find and use. This role is inherently cross-functional; you will work closely with engineering, UX design, data science, program management, marketing, legal, and finance to deliver products that enhance the customer experience.
Key job responsibilities
• Product Development Leadership: Lead the end-to-end development of payment products designed specifically for the Japanese market. Partner closely with our tech team in India and local Japanese payment partners to build seamless, localized customer experiences.
• Customer-Centric Innovation: Use deep insights into Japanese customer behavior and preferences to develop intuitive payment solutions. Leverage Japanese language skills and other local requirements to create products that delight and engage users.
• Strategic Product Management: Oversee the product lifecycle from ideation to launch, ensuring all products meet Amazon’s high standards for speed, accuracy, and reliability. Focus on enhancing customer satisfaction and driving business growth.
• Data-Driven Experimentation: Foster a culture of experimentation and continuous improvement by implementing a test-and-learn approach. Identify new opportunities to influence business strategy and product vision using data, making informed decisions to refine and optimize product features.
• Cross-Cultural Collaboration: Act as a bridge between global engineering teams and local Japanese partners, effectively managing language barriers and cultural differences to ensure clear communication and collaboration. Align diverse teams towards common goals.
• Methodology Alignment and Adaptation: Address challenges arising from different development methodologies by harmonizing our agile, spiral approach with the waterfall methods used by partners. Turn these differences into opportunities for innovation and synergy.
• Market and Ecosystem Expertise: Stay informed about emerging trends, regulatory requirements, and competitive dynamics within the Japanese payment ecosystem. Use this knowledge to guide product strategy and prioritize development initiatives.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Business level Japanese and English language skills
Preferred Qualifications
- Work experience both in Japan, and overseas.