Sr. Program Manager, Amazon Flex Program Team
Job Description
At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complimented by our delivery channel, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this last mile delivery service (Amazon Flex), individuals can be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager.
We are seeking a Sr. Program Manager in Japan to help establish Amazon Logistics last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Logistics world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program.
The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.
More Information
・Department: Last Mile(AMZL)
・Job: Program / Project Management
・Location: Tokyo Office
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
•Build and design the strategic initiatives that will drive continued program innovation
•Lead strategic internal and external partnerships that support the driver experience
•Support a best-in-class delivery partner experience, including how offers are designed and vended to DPs
•Create strategy and take actions to develop the delivery capacity with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations
•Lead and coordinate large, complicated projects with multiple stakeholders
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Business level of English
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Business level of Japanese
- Excited about working in a diverse group and contributing to an inclusive culture