Technical Account Manager, MBD & Fuse
Job Description
Are you an experienced and dynamic Technical Account Manager with significant Technical, business and operational expertise?
We are seeking a Technical Account Manager to manage partner launch milestones, technical requirements gathering, driving engagement between our Telecom and Mobile OEM partners and various Amazon teams to launch and grow distribution of Amazon subscription Services and Mobile Applications.
A successful candidate will have experience working with internal business, Engineering and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements, roadmap prioritization, milestone management and a strong will to deliver results are critical skills for this role.
To be successful in this role, you will need to be a self-directed innovator accustomed to working in new territory, a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. The position is based in Tokyo (Japan), the candidate will work with accounts across Japan and Asia Pacific.
Key job responsibilities
1. Manages assigned enterprise accounts including major business partners with significant impact.
2. Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, Amazon systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
3. Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
4. Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
5. Facilitates incident, problem and change management directly on behalf of enterprise business partners
6. Collaborate with internal stakeholders (Engineering, Business development, Product and Marketing) on new business opportunities with partners.
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Audible etc.) around the world.
Basic Qualifications
- 3+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- Fluency both in Japanese and English
Preferred Qualifications
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules