Aftermarket Services Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar currently has an opportunity for an Aftermarket Services Representative in Jakarta, Indonesia. The position is responsible to drive revenue and growth for the aftermarket solutions business (to incl. parts, service, work tools, remanufacturing) in line with the Resource Industries Aftermarket Services (RIAS) and mining industry strategy in the assigned territory, communicated targets and by following established sales processes focused on the end customer.

This will be achieved in close collaboration with the respective dealer(s) where you would under the direction of Aftermarket Solutions Representative (ASR) management will provide leadership, guidance and counsel to optimize dealer sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting independence of dealer.

What You Will Do: ​

• Deliver, in collaboration with fellow RI ASRs, the annual total business plan for the assigned dealer territories

• Deliver the mining aftermarket and specific product family business plan

• Develop and implement aftermarket solutions mining account plans for assigned high-opportunity customer accounts

• Adopt and be an advocate for sales funnel management methods

• Collaborate with dealer team to identify customer accounts for growth

• Develop aftermarket solutions growth opportunities and execute mining growth strategies & targeted marketing campaigns

• Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan

• Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed

• Track opportunity, participation and close rates and report VOC/VOD in the CRM system

• Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales 

• Seek understanding, document and communicate internally on mining customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs

• Partner with dealers’ managers and their MSM/PSSR/Parts Counter organization to influence sales force effectiveness

• Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at dealers in the mining segment

• Drive CVAs, demand planning, PSEs, OLGA and customer connectivity as an enabler to business

• Interact with Caterpillar integrated account management to achieve growth of aftermarket solutions goals with specific customers

• Keep up to date with mining industry trends, changing technology and market regulations in countries covered 

• Manage the T&E budget 

• Partner with & influence other internal business partners to ensure customer needs are met for an effective commercial relationship

• Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions

What You Have:

• Highly motivated, proactive and driven to achieve success

• Excellent communication skills and the ability to build solid professional relationships

• Excellent analytical skills

• Strong customer focus with an ability to understand customer value drivers, organisational culture and engage at all levels of the business

• Experience in sales, including developing sales strategies and account management, with a strong commercial acumen

• Demonstrated experience within a mining, heavy industrial or aftermarket industry (parts products, service offerings, solution offerings) 

• Demonstrated sales, dealer development, repair options, aftermarket and/or product support experience

Additional Info: ​

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers .

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .