Head of SMB Account Management, Uber Eats Japan
Job Description
**About the Role**
Uber Eats is looking for a passionate leader to develop and manage our JP SMB Retention & Development team. You will lead our efforts to grow and retain high-performing and selection-critical partners, and ensure a customer experience that is outstanding. The ideal candidate is a strong strategic thinker, process-oriented, empathetic, data-driven, and a self-starter with experience in both mature and start-up environments. You’ll succeed in this role if: you are a strategic thinker with an aptitude for solving complex problems; you are a skilled and passionate people leader who can inspire and motivate a team; you are customer focussed, and understand how to lead a retention & development team to drive best in class execution across a large customer base.
\-\-\-\- What You'll Do----
- Go-to-market strategy: in partnership with counterparts in operations and strategy, build & execute an retention & development program that delivers business results and an outstanding customer experience.
- People management: Manage and cultivate highly successful and engaged sales representatives who make things happen. Coach, monitor, evaluate, and develop the performance of individuals on your teams.
- Team leadership: Create an excellent culture in your team centered on customer focus, passion for Uber Eats, and achieving the best possible results.
- Commercial accountability: deliver on your team’s commercial objectives, implement an efficient sales management system with your team and drive sales discipline.
- Pilot and scale: Work with your team and key stakeholders to develop pitches and approaches that appeal to our customers, in keeping with the overall strategy and mission of the Uber Eats business.
- Work with senior Scaled leadership to drive the overall Scaled strategy and growth for your customer segment in the UberEats business in Japan
\-\-\-\- What You'll Need ----
- At least 5 years of people management and/or general management experience
- At least 8 years of sales experience in a high-growth company
- Significant experience in marketing, sales, retention & development, sales development, sales, or other relevant sales experience. Quota carrying experience preferred.
- Deep understanding of SaaS products and marketplace businesses
- Strong aptitude with numbers and analytical skills, strategic thinking, entrepreneurial mindset
- Demonstrated ability to train and guide account management teams in selling and consultation techniques, and to develop and motivate a sales team
- Fluent Japanese and Business level English
\-\-\-\- Preferred Qualifications ----
- If you have an extended network and prior experience in Japan’s restaurant industry are plus
- MBA preferred
- Management consulting background is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).