Job Description
Inside Sales Senior Analyst
Sao Paulo - Brazil
Customer Experience
Regular
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About the company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit:
www.didiglobal.com/news
About the team/role
The Senior Analyst for Inside Sales Operations will play a critical role in enabling data-driven decision-making, improving sales processes, and supporting the execution of key operational strategies. This individual will be responsible for developing performance dashboards, executing detailed sales analyses, supporting CRM implementation and optimization, and acting as a strategic advisor to the Director of Inside Sales Operations. The ideal candidate is analytical, tech-savvy, and passionate about driving efficiency and clarity in fast-paced commercial environments.
In this role, you'll be...
Sales Operations Analysis & Reporting
Monitor and analyze performance across outreach channels, conversion funnels, and BPO delivery.
Develop and maintain automated dashboards, reports, and KPIs to track individual and team performance.
Present insights and strategic recommendations to the Inside Sales Director for decision-making.
Process Optimization & Workflow Design
Identify and propose improvements to existing sales workflows and data flows.
Collaborate with operational leaders to ensure new processes are scalable, measurable, and easy to adopt.
Support documentation and training around new procedures.
CRM Implementation & Management
Act as a key contributor to CRM platform implementation, customization, and adoption.
Liaise with cross-functional teams (IT, product, data) to ensure seamless integration of the CRM with business needs.
Ensure data integrity and user compliance within the CRM ecosystem.
Operational Support & Strategic Projects
Support the Director with analytical preparation for business reviews, headcount planning, forecasting, and ad hoc strategic initiatives.
Serve as a thought partner in exploring automation, AI, or tooling opportunities.
Track and report progress of operational priorities, pilots, and experiments.
Key Deliverables:
Weekly and monthly performance reports and insights decks
CRM configuration and optimization documentation
Dashboards and operational enablement tools
Process mapping and improvement plans
We're eager to be in touch because you have...
Qualifications:
Bachelor’s degree in Business, Engineering, Economics, Data Analytics or related field
4+ years of experience in business analysis, sales operations, or CRM administration roles
Strong knowledge of sales processes and metrics
Advanced Excel and proficiency in BI tools (e.g., Looker, Power BI, Tableau, Google Data Studio)
Experience with CRM platforms such as Salesforce, HubSpot, or similar
Strong organizational and communication skills, with stakeholder management experience
Preferred Skills:
Hands-on experience with CRM implementation projects
SQL or data modeling skills
Experience working with cross-functional and distributed teams
Competencies:
Analytical Thinking & Insight Generation
Business Acumen
Process & Tool Design
Project Management
Collaboration & Stakeholder Influence
Adaptability
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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