Job Description
Inside Sales Specialist
Sao Paulo - Brazil
Customer Experience
Regular
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About the company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit:
www.didiglobal.com/news
About the team/role
The Inside Sales Specialist (Sales Development Representative - SDR) is responsible for engaging prospective customers through outbound channels, qualifying leads, and contributing directly to the growth of our customer base. This position plays a vital role in the sales pipeline by initiating meaningful conversations, understanding customer needs, and passing on qualified leads to the sales or account team. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.
In this role, you'll be...
Outbound Customer Engagement
Conduct high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.
Present our solutions clearly and persuasively, tailored to the customer’s context.
Manage follow-up cadences, ensuring timely and effective re-engagement with leads.
Lead Qualification
Use discovery techniques to understand customer needs, pain points, and potential fit.
Assess lead quality and gather essential information for opportunity handoff.
Document all activities and outcomes accurately in the CRM system.
Funnel Execution & Conversion
Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.
Support campaigns and A/B tests with timely and accurate execution.
Collaborate with team leaders to suggest script and message optimizations.
BPO and Team Collaboration
Work in coordination with internal and outsourced teams to ensure seamless process execution.
Share best practices, insights, and feedback to support peer and team performance.
Performance & Quality Discipline
Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.
Participate in regular training, quality assessments, and feedback sessions.
Maintain a professional and customer-centric tone in all communications.
We're eager to be in touch because you have...
Key Attributes We Value:
High resilience and emotional intelligence; able to handle rejection without losing momentum
Strong listening skills and curiosity
Enthusiastic and high-energy communication style
Team player who thrives in collaborative and fast-paced environments
Qualifications:
1+ year experience in sales, customer service, or CX-related positions
Comfort with phone-based communication and CRM systems
Basic understanding of sales funnels and customer lifecycle
Strong organizational and time management skills
Preferred Skills:
Experience using tools like HubSpot, Salesforce, or equivalent CRMs
Familiarity with outbound campaigns and sales engagement platforms
Exposure to high-volume outreach environments
Competencies:
Resilience & Grit
Active Listening & Communication
Time & Priority Management
Learning Agility
Customer Orientation
What we really want to see in you:
Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.
Data, data and more data! - Come with examples and show us with hard driven facts what you have accomplished in the past.
Must be customer-centric and can develop creative solutions to various complex problems.
Ownership and end to end accountability, with a protagonist attitude
Clear examples in management roles where YOU drove change, innovated and motivated your team.
We need team players, not solo artists. Tell us about your team's accomplishments!
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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