Logistics Coordinator, Export Ops, Global Mile Export
Job Description
Amazon Japan is seeking qualified candidates to join our Global Logistics team. Global Mile at Amazon reaches customers around the globe on all seven continents, and are in need of individuals who want to help ensure a fast-cost-effective solution to delivering packages to every far reach of the world.
Join our Global Mile team as a Logistics Coordinator based in Tokyo. In this role, you will leverage your understanding of Amazon's Fulfillment Network to drive improvements across multiple dimensions of our B2C export operations from the APAC region (Japan, Australia, Singapore). Working with both internal and external partners, you will enhance customer experience, capacity, capabilities, cost performance, delivery speed, and operational efficiency.
If you are passionate about global logistics, come join the Global Mile Cross Border Exports team and help make the world smaller...one package at a time.
アマゾンジャパンではグローバルロジスティクスチームのメンバーを募集しています。アマゾンのグローバル配送網は世界7大陸のお客様にサービスを提供しており、世界中へ迅速かつコスト効率の高い配送ソリューションを提供し続けています。一つ一つの荷物を通じて、世界をより身近にする私たちの取り組みに興味のある方は、是非ご応募下さい。
Key job responsibilities
include, but are not limited to:
• Execute and maintain SOP on daily/weekly/monthly basis to effectively communicate forecasts and critical information with carriers, ensuring smooth export operations.
• Manage daily reports and exceptional queries from carriers leveraging internal tools and resources. Escalate to a manager or internal stakeholders when necessary.
• Prepare weekly reports on Carrier related KPI metrics and engage with carriers to identify root causes of any performance gaps and implement improvements.
• Prepare weekly reports on Carrier related KPI metrics and engage with carriers to identify root causes of any performance gaps and implement improvements.
• Support member of a team's initiatives and projects.
• 日次/週次/月次でSOPに沿った対応・管理を通じ、予測情報や重要事項を配送業者に連絡する。
•配送業者からのレポートや問い合わせへの対応。必要に応じて管理職や関係者へのエスカレーション。
• 配送業者のKPIレポートを週次で作成し、パフォーマンスの分析や改善を推進する。
・チームのプロジェクト・改善業務のサポート
A day in the life
Work hour : 9:00-18:00 (Mon-Fri)
(70%)Handle day-to-day tasks as per SOP
(20%)Other - handling incoming queries, supporting projects, and self-learning etc
(10%)Meetings
Basic Qualifications
-Japanese & English communications skills - Written & Verbal
-Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, lookups, etc.)
-ビジネスレベルの日本語、英語
-MS Excel中級以上（VLOOKUP, ピボットテーブル等）
Preferred Qualifications
-Experience in logistics, transportation and/or customer service, or 1+ years of Amazon experience
-Knowledge of SQL
-Excellent written and verbal communication skills to build and maintain cooperative partnerships with stakeholders
-Prioritize multiple tasks and assignments effectively
-Flexibility and analytical decision-making skills
-物流・配送業界やカスタマーサービスでの業務経験、またはアマゾンでの勤務経験
-SQLの知識
-周囲と協力関係を築くコミュニケーション能力
-複数タスクや課題に優先順位を付け、効率的に対応することができる
-臨機応変に行動し、理論的に物事の判断ができる
If you are not sure that qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.