Job Description
Operations Specialist - Vaga Afirmativa para Pessoas Pretas
Sao Paulo - Brazil
Marketplace - Mobility
Regular
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About the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About the team/role
Being part of the Operations team for DiDi will give you the unique opportunity to help drive growth in one of the fastest growing companies in Latam. You will be involved in the definition and execution of the business operations. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to the growth of DiDi business in Latam!
This data-driven role calls for a combination of analytical thinking and interpersonal ability to oversee relationships with a very valuable part of our business: our drivers and passengers.
In this role, you'll be...
Monitoring KPIs to track marketplace performance and driver and passenger behavior, acting quickly as needed to improve the experience.
Innovating by actively pursuing opportunities and being propositional, working with related peers to combine Demand, Supply, and Pricing perspectives into new approaches for our user base.
Taking ownership of 99's growth in your cities and doing everything possible to support and enhance the quality of our services.
Demonstrating the ability to take initiative in a constantly changing work environment and adopting a generalist, do-what-it-takes mindset.
Possessing an intermediate level of English and proficiency in MS Excel/Google Sheets. SQL knowledge is a plus, but a willingness to learn it is required.
Creating a fun, inclusive, and safe work culture. You will help build a hard-working, challenging, but enjoyable workplace.
We're eager to be in touch because you have...
Engineering, Economics, Computer science, Business Administration or any related bachelor’s degree;
Intermediate English; Strong problem-solving skills;
Skilled in data analytics and experience in data-driven decision making;
Hands-on approach; Master in Excel/SQL data processing;
You'll love working at DiDi because...
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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