Order Management Group Leader
Job Description
We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. Responsibilities: Manages and coordinates the Volume MPS FO CA teams Proactively supports Team Leads and other team members in eliminating any roadblocks that would impact invoicing cycles/ customer satisfaction Identifies errors, creates and implements action plans to facilitate the prevention of reactive solutions Has a very good understanding of the MPS Volume accounts challenges, statuses and proactively highlights risks to the EMEA Delivery team Consolidates and maintains a good communication and relationship with the Client’s Business and Delivery teams Provides visibility and leads to resolution, by using different reporting data sources Manages and is responsible for the month closing and quarter closing activities in accordance to the agreed standards Manages the performance indicators, appraisals; makes proposals for team development/promotions/succession plan Point of contact for escalations coming both from internal and external customers Owns dispute resolution for accounts in scope Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment Implements process changes agreed at process/company level Initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc. Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc Provides guidance to the team members in relation to high complexity processes/programs Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc Requirements: Excellent English Communication Skills (Verbal & Written); Graduate higher education At least 1 year of professional experience in a people management role In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer) Experience in contract management, phone support or microcomputer industry Experience in working with SAP Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner Leadership and People Skills Communication Skills Analytical Skills Initiative and Creative Thinking Reporting skills Assertiveness and Goal Orientation What can we offer you? The chance to work with Top Employer 2024 in Romania. Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc). Great career opportunity to work for one of the biggest brands in the world in a unique work environment. Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc. Child Birth Allowance. Sport events sponsorship for employees. Complex Record & recognition scheme ( both non-monetary and monetary options). Monthly subscription @ Bookster - the first modern library for companies in Romania. Employee Referral Program with attractive incentive schemes. Extra annual leave days depending on the total length of working experience at Wipro. Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications. Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects. Relocation assistance is offered to those who are not currently in Bucharest for a smooth transition. Order Management-Level 1