Job Description
**About the Role**
As a **People Operations Specialist**, you will be a key player in ensuring a seamless employee experience by resolving complex Tier 2 HR issues, supporting cross-functional partners, and driving process improvements. You will act as a bridge between People Operations and various stakeholders, providing expertise in HR systems, documentation, and process optimization. This role requires strong problem-solving skills, independence, and a proactive global mindset to enhance operational efficiency.
**What the Candidate Will Do**
- **Resolve complex Tier 2 HR issues** that Coordinators escalate, providing support to Tier 1, Administrators, and Coordinators.
- Serve as a **liaison between People Operations and key partners** such as HR Shared Services (HRSS), Centers of Excellence (COEs), People Partners, Payroll, Benefits, IT, and Legal.
- Own and drive **end-to-end processes**, ensuring efficiency and compliance while proactively identifying areas for improvement.
- Develop and maintain **documentation, process improvements, and knowledge management resources** to enhance Tier 1 and Tier 2 efficiency.
- Analyze **HR support metrics** to identify trends, optimize workflows, and improve the overall employee experience.
- Provide subject matter expertise in **at least one specialized HR area**, acting as a go-to resource for the team.
- Work **independently** to manage **moderately complex cases and projects**, ensuring seamless execution.
- Support **system troubleshooting and enhancements** in HR platforms such as Workday (HCM), ServiceNow, and other workflow tools.
- Operate with a **global mindset**, ensuring regional consistency while adapting to local compliance and business needs.
**Basic Qualifications**
- **4–6 years of HR experience** in People Operations, HR Shared Services, or a similar function.
- Professional proficiency in English and fluent Portuguese
- Strong expertise in **HR systems and process optimization**, including Workday (HCM), ServiceNow, and workflow automation.
- Proven ability to **independently manage complex HR issues** and own end-to-end processes.
- Strong analytical and problem-solving skills with a **proactive approach to continuous improvement**.
- Excellent communication and collaboration skills to work cross-functionally with multiple stakeholders.
- Experience with process documentation, **metrics analysis, and knowledge management**.
- Hands-on knowledge of Brazil labor law and compliance requirements, understanding of their impact on the employee lifecycle
- Ability to work effectively in a **fast-paced, global environment** while maintaining attention to detail.
- **Problem-solving skill:** when you see a problem, you work hard and think out of the box until you fix it
- **Data-driven mindset:** capable to run analysis and/or understand data and transform it into relevant insights
**Preferred Qualifications**
- Proficiency in Spanish
- Basic level of project management skills: superior organizational skills, good follow through on tasks, and staying in touch with key stakeholders
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).