Program Manager, Learning Ex, Japan Consumer Innovation
Job Description
Japan Consumer Innovation (JCI) Retail Capabilities Team is seeking an innovative and experienced Program Manager to own holistic learning experience of Amazon employees. At Amazon, we're working to be earth’s most customer centric company and earth’s best employer; and we need exceptionally talented, motivated, and self-driven people. It's a unique opportunity where you can influence and up-level JP Stores-wide capabilities through your Program Management, Learning Exp expertise while gaining broad exposure to Amazon leaders across the org.
Key job responsibilities
• Develop and scale innovative learning programs and contents
• Design and execute comprehensive learning experience (LX) strategy, encompassing journey design, curriculum development, and content optimization
• Drive end-to-end program lifecycle over Analysis-Design-Develop-Implement-Evaluate (ADDIE) phases, including managing Learning Management System (LMS) and driving marketing activities to maximize program adoption
• Establish and maintain strategic partnerships with business units and SMEs to capture requirements and scale knowledge
• Own learning impact measurement framework to drive continuous improvement through data-driven insights
A day in the life
• Interface with vendors, employees, and stakeholders to gather feedback and requirements
• Execute benchmarking studies and analyze learning trends
• Develop a strategy doc for leadership alignment via business review, PRFAQ and Operational Planning (OP) reviews.
• Develop course materials managing L&D related tools and manage LMS (e.g., training assignments, survey, reporting etc.)
• Coordinate live training sessions as required.
About the team
Japan Consumer Innovationの詳細はこちら
Learn more about Japan Consumer Innovation
Japan Consumer Innovationの社員インタビューはこちら
Employee Interview for Japan Consumer Innovation
Basic Qualifications
- Experience defining program requirements and using data and metrics to determine improvements
- Experience implementing repeatable processes and driving automation or standardization
- Fluent in English and Japanese (both oral/written)
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in using e-learning authoring tools (Articulate Storyline, Articulate Rise, etc.) and video editing tools (Camtasia, Adobe Premier, etc.)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.