Program Manager, Value-Added Services, Amazon Logistics
Job Description
Shape the Future of Last-Mile Delivery at Amazon
At Amazon, our mission to be Earth's most customer-centric company extends to revolutionizing delivery services through our Delivery Service Partner (DSP) program. We're creating unprecedented opportunities for entrepreneurs to build and manage successful logistics companies while strengthening their local communities.
We're seeking innovative program managers to develop and implement comprehensive support services that empower DSP entrepreneurs. You'll be instrumental in helping business owners establish, scale, and optimize their delivery operations through our Value-Added Services platform.
Amazonは、地球上で最もお客様を大切にする企業を目指しています。高いレベルのカスタマー・エクスペリエンスを実現できる領域のひとつが、Amazonの配送事業です。
Amazonのラストマイル配送を担うデリバリーサービスパートナー（DSP）事業のビジョンは、オーナーとして事業を経営する世界最高のチャンスとなること。安全で質が高く、持続可能な物流会社を小規模事業主が経営することで、自分自身、働く仲間たち、そして地域社会のためにより良い人生を築くことを応援することです。
私たちはこのDSP事業において、新たに配送業を立ち上げる起業家に向けたサービス（Value Add Service, VAS）を設計・構築し、事業の成功を実現するプログラム・マネージャーを求めています。VASは、パートナーが会社を興し、必要な人材を確保し、経営を軌道にのせるためのサポートであり、DSP事業を特徴づける重要なパートです。
VASのプログラム・マネージャーは、各国のVASチームと連携し、日本のパートナーに役立つサービスを設計。最適な社外ベンダーを見つけて協力し、サービスを実現します。また、パートナーの声を元に、既存サービスの改善に取組みます。
このポジションは、中小企業の経営課題と業界トレンドを理解し、事業オーナーと信頼関係を築き課題を解決できる意欲的なセルフスターターに向いています。また、不確定要素が多いなかで複数のプロジェクトを進めるプロジェクト管理スキルと、多くのステークホルダーを巻き込んで組織全体の変革を推進することが求められます。
事業理解のための参考記事：
1. お客様の利便性向上のためにアマゾンロジスティクスが5年間で行ってきたこととは？ (Amazon Blog）
https://www.aboutamazon.jp/news/delivery-and-logistics/amazon-logistics-five-year-journey
2. Amazon、次世代の「デリバリーサービスパートナープログラム」の運用を開始 （ニュースリリース）
https://amazon-press.jp/Logistics/Logistics/Press-release/amazon/jp/Ops/230330_New-DSP/
3. Amazonが配送ビジネス立ち上げの夢を追う起業家を後押しするプログラムを開始（Amazon Blog）
https://www.aboutamazon.jp/news/delivery-and-logistics/amazon-empowers-entrepreneurs-wishing-to-launch-delivery-businesses
4. 配送ビジネスを起業したい人をAmazonがサポート。実際に配送事業を立ち上げた事業者に聞く「よかったこと」 （Amazon Blog）
https://www.aboutamazon.jp/news/delivery-and-logistics/interview-on-the-highlight-of-starting-logistic-business
5. DSPプログラム紹介サイト
https://logistics.amazon.co.jp/
More Information
・Department: Last Mile(AMZL)
・Job: Engineer
・Location: Tokyo Office
・Voice of employee - Last Mile(AMZL) department
Key job responsibilities
• Manage 3rd party vendors, mitigate pain points of partners, and work with business teams to create development plans for new services, and execute project plans for the launch of new features.
• Act as the ‘product owner’ for assigned categories, possessing a complete understanding of internal and external variables that impact the product. This includes owning forecasting, monitoring, driving changes to achieve business objectives.
• Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendor's development
• Be main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis
• Foster strong relationships and collaborate effectively with cross-functional teams to ensure seamless execution and process excellence
• Champion the interests of Delivery Service Partners (DSPs) and consistently work to simplify and enhance their experience and that of their drivers
• Coordinate consolidated order execution and administration
A day in the life
Based in Tokyo, this strategic role connects you with key internal stakeholders across compliance, account management, legal, and finance departments. You will work hand-in-hand with external local vendors to develop solutions that address critical challenges faced by our logistics partners in their last-mile delivery operations. The position encompasses all aspects of vendor relationship management, from identifying and acquiring essential services to negotiating costs and developing Japanese-language legal contracts. You'll also be responsible for monitoring program performance and ensuring our partnerships deliver maximum value to our DSP network.
About the team
The DSP Programs team is a core strategic unit within AMZL, overseeing Amazon's in-house last mile delivery services. Our scope extends beyond program management to product development and solution creation. We utilize creative thinking and continuous improvement initiatives to offer business services as products to our delivery service partners that are small to mid-scale companies and also net new entrepreneurs. The team works in close collaboration with global stakeholders based in North America and Europe.
Our team culture is characterized by a hands-on, low-ego approach, emphasizing continuous improvement through close collaboration. We operate with a high degree of mutual trust and support, consistently proposing innovative working methods and solutions. Our commitment to personal and collective growth is evident in how we develop our people, expand our knowledge base, share insights, evolve our practices, and achieve results together.
Basic Qualifications
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in vendor negotiation and project management in logistics-related industries
- 4+ year of relevant work experience
- Business level of English and Japanese
Preferred Qualifications
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience of entrepreneurship and working in a start-up environment
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.