Quality Assurance Analyst with Arabic
Job Description
We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry.This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania. Job responsibilities: Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers; Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management; Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements; Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs; Participate in internal quality calibrations led by process owners; Participate in the development of quality inspection standards and continuously optimize the process and system platform. Requirements: Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs Proficiency in English and Arabic Excellent verbal & written communication & presentation skills Ability to work in fast and evolving workflows with eye for detail Ability to maintain calm while meeting strict deadlines Comfortably in exercising quality standards in ambiguous scenarios Computer fluency and understanding the necessity of a data-driven approach What we offer: Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment Great career prospect with a leading international outsourcing company that cultivates a diverse and inclusive working environment Competitive salary along with access to a wide range of customizable online benefits Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location Personal and professional development through a variety of training programs (hard/soft skills) Quality Assurance