Scaled Customer Success Manager, UberEats (SMB)
Job Description
Join Uber Eats Mexico as an **SMB Customer Success Manager!**
Are you ready to be part of a dynamic team shaping the future of Uber Eats in Mexico?
We’re looking for a passionate SMB Customer Success Manager to drive growth, create operational excellence, and deliver a magical experience for our Scaled Restaurants portfolio. If you're ready to make a meaningful impact and take on exciting challenges, we’d love to hear from you!
**What You’ll Do:**
- Strategize for Growth: Develop creative strategies to boost growth and engagement in our Scaled Restaurant portfolio by upselling Martech products like Ads and Offers, driving top-line growth.
- Analyze & Act: Dive deep into growth and slowdown trends within the SMB portfolio, identifying root causes and implementing actionable solutions to generate incremental trips and stabilize performance.
- Review & Refine: Lead structured reviews to assess the impact of demand-generation strategies and campaigns, presenting data-driven insights to key stakeholders.
- Innovate Projects: Design and launch demand-generation initiatives to enhance SMB visibility, engagement, and ROI, both within and beyond the Uber Eats app.
- Optimize Operations: Own and execute a roadmap to improve operational metrics (e.g., connection, unaccepts, cancels) and ensure seamless eater experiences.
Drive Execution: Break down big-picture ideas into meaningful steps, turning strategies into actionable processes that deliver real results.
- Collaborate & Build Relationships: Work closely with cross-functional, Ops, and TU teams to ensure long-term growth for the SMB segment.
- Lead with Impact: Manage and mentor 1 to 2 direct reports, fostering a culture of growth and excellence.
**What You’ll Need:**
- Professional proficiency in English.
- Proven People Management skills.
- 5+ years in roles involving commercial strategy, tech operations, business consulting, or online food delivery.
- Proficiency in data-driven decision-making, with strong analytical and strategic skills to spot growth opportunities.
- Demonstrated ability to thrive in fast-paced environments and deliver results.
- A solid understanding of Mexico’s tech, restaurant, or SMB landscape is a plus.
- Exceptional project implementation and stakeholder management skills.
- A structured and innovative mindset, always seeking ways to improve.
- Proficiency in Excel, Google Sheets, Google Slides, with high-volume data processing experience.
**Preferred Qualifications:**
- Knowledge of SQL or similar programming languages.
- Experience with Martech products like Ads and Offers.
- Expertise in high-volume SMB operations or restaurant growth strategies.
- Familiarity with data visualization tools such as Tableau or Power BI.
- Previous experience as a people manager.
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We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).