Seller Engagement Associate with German, Seller Engagement
Job Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on Amazon’s Marketplaces. We obsess over providing world class support to Merchants selling on Amazon.
EU authorities continue to introduce new legislations that makes it challenging for Selling Partners to comply and do business across Europe. Until now, our team has covered VAT and product compliance regulations, but as of today we add Sustainability into our journey. This change in Sustainability landscape required Amazon to take the forefront on Selling Partners’ compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and, ultimately, taking action in the case of non-compliance.
The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.
Working hours: Monday to Friday from 9AM to 17PM.
Key job responsibilities
As part of your role, you will have the opportunity to:
* Demonstrate effective, clear and professional written and oral communication.
* Provide prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.
* Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
* Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.
A day in the life
Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.
About the team
The team was born in 2018, starting its journey with only 15 individuals which has now grown to 300+ team members in 6 regions. We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard but are also experts in "Having fun".
Basic Qualifications
* Proficiency (C1 level) in English and German.
* Previous working experience within a customer service /contact center environment.
* Computers & Internet skills, specifically in MS Office Excel.
Preferred Qualifications
• German language is mandatory for this role. Other EU languages such as French, Italian or Spanish would be an advantage.
• Business acumen in areas of Global e-commerce and retail
• Committed Selling Partner advocate, drive process & tool improvements
• Good data analysis skill
• Expert in Excel and other office tools
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.